Revenue & E-commerce Manager

Company Description

About Sofitel Grand Sopot:
Nestled on the Baltic Sea coast, Sofitel Grand Sopot is a historic landmark blending timeless elegance with modern luxury. Renowned for its exceptional service, refined atmosphere, and outstanding facilities, the hotel is a preferred destination for both leisure and business travelers. With its rich heritage and commitment to excellence, the hotel offers an inspiring workplace in the heart of one of Poland’s most iconic seaside resorts.

Job Description

What You Will Be Doing:

The Revenue & E-commerce Manager is responsible for driving profitable revenue across all streams by strategically managing pricing, distribution and inventory. This role ensures the integrity of rates, optimizes performance through data-driven decisions and supports long-term customer satisfaction. A key focus is also maintaining and enhancing the property's online presence, ensuring strong positioning in both direct and indirect digital channels. The role combines commercial insight with a strategic approach to e-commerce, playing a vital part in the property’s overall success.

• Support the hotel management efforts in the strategic planning, marketing plan and budgeting processes.
• Participates in the preparation of the annual topline budget for approval and track achievement for rooms division but also for other revenue streams: rooms, F&B, MICE & other ancillaries.
• Build yearly digital plan and budget covering all digital channels and levers (Direct and Indirect); as well as the the annual topline budget across all revenue streams.
• Assess key indicators of hotel revenue performance including digital marketing campaigns.
• Track and analyze competitive set pricing and yield strategies, gaining the ability to predict the competitive set reaction to changes in the marketplace.
• Produces and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.
• Monitor key Revenue Management and E-commerce indicators of hotel performance. Prepare and chair the weekly Revenue Strategy Meetings. Measure and report the performance of all digital marketing campaigns and assess against goals.
• Monitors third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies). Keep current with industry changes and how it may impact demand.
• Plan and execute all digital marketing activities including but not limited to SEO, SEA, emailing, social media, display, Metasearch.
• Handle the email Marketing with the third-party tool for Rooms, F&B and other outlets in line with the strategy and corporate guidelines.
• Constantly improve forecasting methodology to increase forecasting accuracy across all revenue streams.
• Works with Sales and Marketing teams to encourage strategic selection of the right piece of business, determine effective and engaging offers.
• Revenue Culture: Liaises with all teams to ensure revenue management principles are understood and followed. Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.
• Creates a Revenue Optimization Culture by liaising with all teams to ensure revenue management principles are understood and followed. Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.

Qualifications

Candidate Requirements:

• At least 3 years of Revenue Management experience in hospitality (it is a MUST)
• Analytical approach, business acumen, numerical reasoning.
• Problem-solving abilities, a strategic thinker.
• Demonstrate strong communication skills both verbally and in writing.
• Composed and confident in dealing with luxury clientele.
• Strong knowledge of related systems (PMS, RMS, CRS, GDS)
• Knowledge of IDeaS Revenue Management Software and Opera Cloud is a strong advantage
• Strong understanding of current digital marketing concepts, strategy, and best practice.
• Be familiar with the latest digital platforms to maximize revenues.
• Fluent English speaker
• Eligible to work in Poland

Additional Information

What We Offer:

• The opportunity to lead revenue and e-commerce strategy in one of Poland’s most prestigious luxury hotels.
• A dynamic and engaging work environment within a global luxury hospitality brand.
• Professional growth and career development opportunities within Accor.
• The chance to make a real impact on the hotel’s performance and success.
• Competitive compensation and benefits.