WHAT YOU’LL DO
As a Regional Service Delivery Specialist, you will be responsible for ensuring smooth service delivery in Business Tech Operations for H&M stores and brands, offices and warehouses from mainly the controlling perspective. You will manage budgets, relevant stakeholders and vendor contracts. You will be responsible for maintaining financial credibility to meet both current business expectations and future demands.
You will:
- Own and steer budget planning for stores and warehouse and drive monthly and quarterly follow-ups with relevant key stakeholders.
- Proactively create data visibility for opportunities and drive agenda for cost efficiency.
- Handling and setting routines for invoice handling.
- Support with procurements, business cases for services and products.
- Assess service needs and support the realization of the service roadmap.
- Oversee and improve procedures for service processes/workflows e.g., who/what/when/how.
- Monitor and review service deliveries and drive related continuous improvement initiatives.
- Manage and support delivery of market and globally procured vendors.
- Ensure change management activities and coordinate and communicate relevant information with involved stakeholders.
WHO YOU ARE
We are looking for people with…
- A degree in Accounting, Finance, Business Administration, or equivalent professional education.
- Working experience in IT services/operations, ideally with a controlling background
- Understanding of retail operations.
- Experience in budget creations and management, ensuring financial credibility and efficiency
- Proficiency in invoice handling, including vendor management.
- A mindset for continuous improvement and proactive solution development.
- Familiarity with procurement standards and contract management.
and people who are…
- Holistic thinkers, who solve problems by identifying and addressing root causes.
- Able to multitask and manage various stakeholders simultaneously.
- Clear and inspiring communicators with English proficiency.
- Open-minded, flexible, and adaptable to change.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
This is a full-time position based on a local contract, located in Gądki (Poznań area), Poland. The Regional Service Delivery Specialist reports directly to the Market Business Tech Operations Manager.
If you feel that this is an opportunity that will drive you, please apply with your CV in English no later than July 27th, 2025. Due to data privacy policies, we only accept applications via our career page.
Take the next step in your career together with us. The journey starts here.
- We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
