Main responsibilities:
• Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners.
• Be responsible for the after-sales projects development, execution, and assessment.
• Ensures the localization and implementation of the BYD aftersales policies and standards in the network to ensure the set-up of a strong BYD service network. Secure the quality of the service network by timely training, tooling, and other supportive materials and programs.
• Owns and continuously improves all authorized service centers KPIs, creates, implements, and ensures regular ad hoc performance reporting.
• Ensure implementation of customer-centric approach and unique BYD customer experience at dealer partners. Regional customer satisfaction (NPS from service), collects and analyzes service/ maintenance data, assists partners to resolve customer complaints and negative feedback in time.
• Support and monitor partners CX process improvement
• As an expert in after-sales, support and communicate with technical support, quality and warranty team with critical issue handling, quality investigation and training arrangement.
• Coordinate the spare parts deliveries in close cooperation with the parts supply chain team and steering parts service level improvement.
• Working with dealer partners to achieve monthly, quarterly, and annual after sales objectives and KPI’s.
• Travels across the region as needed to support day to day after sales business and ensure close relationship with dealer partners.
• Any other reasonable duties requested by line manager.
Essential Criteria & Experience:
• Willing to travel on a frequent basis within the region
• Higher education or Bachelor's degree
• 5+ years of experience in a similar role in automotive within importer or OEM.
• Organized with communication skills
• Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in Polish and English is a must, Chinese is a plus
• High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
• Must hold a valid driver license
Please, submit your CV in English
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
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