Patient Service Coordinator FoM

What You'll Be Working On (Duties include but not limited to):

• In this role, you will play an important role in ensuring high medical standards at Przychodnia Care Access Warszawa 
• You will participate in building strong relationships with the network of investigators (Principal Investigators and SubInvestigators) 
• You will work closely with colleagues from other functions, including Clinical Operations, Site Staff, and the Physician and Site Alliance team to coordinate patient scheduling and appointments 
• Serve as the primary point of contact for patients. Provide clear and timely communication regarding study procedures, visit schedules, and patient expectations 
• You will be responsible for building a positive image of the site among patients, including building relationships with patients 
• You will manage operational systems for registration of appointments and patient care 
• Coordinate and schedule patient visits and follow-ups, communicating effectively with internal teams to ensure smooth scheduling and rescheduling as needed.  
• Provide patients with accurate information about the clinical trial process, study requirements, and any necessary follow-up instructions 
• Address patient inquiries and concerns with empathy and professionalism.  
• Address and resolve patient issues promptly as well as escalate complex cases to appropriate clinical management staff 
• You will cooperate with suppliers of various services necessary for the proper functioning of the site (e.g. couriers, cleaning companies, suppliers of various equipment and medical devices, etc.) 
• You will participate in required trainings both internal and external 
• You will prepare required documents/devices in accordance with the patient visit schedule and clinical trial protocols 
• Other administrative tasks as necessary 

Physical and Travel Requirements:

• Work is at the site, traveling will be only occasional 

What You Bring (Knowledge, Skills, and Abilities):

• Ability to communicate and work effectively with a diverse team of professionals  
• Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments  
• Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors  
• Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals  
• Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel  
• Ability to balance tasks with competing priorities  
• Critical thinker and problem solver  
• Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done  
• Friendly, outgoing personality with the ability to maintain a positive attitude under pressure  
• High level of self-motivation, energy and possess a high degree of urgency.   
• Ability to work independently in a fast-paced environment with minimal supervision  
• Ability to adapt to changes in responsibilities and workloads.   
• Must have a patient service mentality

Certifications/Licenses, Education, and Experience:

• Bachelor’s Degree requiredor equivalent experience 
• 2+ years of experience in patient services, clinical coordination, or a healthcare-related role. Experience in clinical trials or research setting is preferred.  
• Understanding of GDPR (RODO) regulations and patient privacy standards.  
• knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook, ...) 
• Knowledge of English - communicative 

Benefits:

• PTO/vacation days, sick days, holidays.
• LuxMed
• PPK Plan
• Life Insurance
• Health & Wellness Allowance
• Car Allowance (TBC IF APPLICABLE)
• Quarterly bonus system based on achieving individual goals (TBC IF APPLICABLE)