Operations Risk & Control Lead

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

Our client’s Customer Operations organization is continually evolving and expanding as the company grows and strives to deliver excellent service to its customers. The Operations Risk & Control Lead role sits within the Operational Shared Services team, leveraging elements of an Operations Risk Management framework and Issues Management framework to provide oversight, measure and assess risk levels, and raise, report, and support the remediation of issues across the organization.

In this role, you will be the champion for risk identification and driving change; you will build and implement our strategy on risk evaluation, partner cross-functionally with different facets of the business and help build a culture of risk awareness.

• Issues Triage: confirm, validate, and raise technical issues and act as primary liaison between Operations and Affirm’s Legal, Compliance & Technology teams.
• Regularly participate in cross-functional forums to present findings and trend analysis.
• Partner with cross-functional teams to scope, size and propose improvements to fix recurring issues.
• Provide timely support for urgent partner concerns and severe issues.
• Provide assistance in identifying new and existing risks facing the Operations organization for which controls or surveillance are lacking.
• Provide support in recognizing and advising on the development of key risk indicators.
• Advocate in analyzing trends to recognize and develop strategies for addressing chronic issues and process optimization; may present findings to internal partners to drive prioritization of improvement opportunities.
• Responsibilities include but are not limited to: reviewing reports and cases as needed to identify trends; ensuring agent mentoring is completed on time; providing access to partners for multi-level risk occurrences; and continuing to iterate on the overall process to ensure accurate reporting.

• 5+ years of practical experience working in Audit, Internal Controls, Risk, or Operations within financial services or related industries.
• A strong risk and control approach with a passion for identifying and mitigating risk, working with Operations leadership to inspire change, challenge the status quo, and hold teams accountable for risk mitigation initiatives.
• Strong analytical skills with the ability to multitask and prioritize, including significant time-management skills.
• Self-starter that can navigate a growing Operations organization.
• Ability to work cross-functionally with senior leaders and cross-functional partners to identify and assess risk.
• Proven track record of successfully supporting the management of operational risks, including developing control enhancements, process improvements, etc.
• Ability to make measured, objective, data-driven recommendations daily.
• Innovative and flexible in suggesting recommendations and ideas; able to influence key partners.
• Willingness to support outside of normal operating hours to handle ad hoc issues/act as on-call on a rotational basis.

Elastyczność pracy
Dajemy Ci możliwość dostosowania pracy do Twojego stylu życia. Oferujemy elastyczne godziny oraz możliwość pracy zdalnej lub hybrydowej, w zależności od roli i preferencji.

Różne formy współpracy
W Helprise możesz wybierać model, który najlepiej odpowiada Twoim potrzebom. Oferujemy zarówno umowę o pracę, jak i elastyczne formy współpracy B2B.

Podstawowy pakiet benefitów
Dbamy o zdrowie i dobre samopoczucie naszych pracowników - zapewniamy prywatną opiekę medyczną, kartę MultiSport oraz ubezpieczenie na życie.

Rozwój na Twoich zasadach
Zapewniamy indywidualny budżet rozwojowy, który możesz wykorzystać na swój rozwój zawodowy. Jako partner Lumina Learning zapewniamy Ci także dostęp do unikalnych narzędzi i wsparcia certyfikowanych praktyków, abyś mógł jeszcze lepiej poznać swój potencjał i rozwijać mocne strony.

Integracje i wspólne doświadczenia
Cyklicznie przeżywamy razem coś nowego i budujemy relacje w inspirującej atmosferze. Od wspólnego gotowania, przez weekendy z jogą na łonie natury, aż po dreszcz emocji w escape roomach.