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Job description
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job Description Summary
The MDM Analyst will be responsible for ensuring Service Now requests are resolved in a timely manner and according to policies and guidelines. Support projects, prepares SOX Controls. The responsibilities of this professional include but are not limited to the following:
Operations Management
- Ensure incoming requests are processed according to SLA and in compliance to guidelines and policies
- Identifies process standardization and continuous improvement opportunities
- Adopts and complies with process excellence methodology (lean six sigma, MDI, change control)
- Works closely with different departments and proactively manages stakeholders
Control and compliance
- Maintains a quality focus culture within the team
- Responsible for preparing the relevant SOX controls
- Ensure efficient, timely and satisfactory implementation of corrective actions for deficiencies identified by Associate Manager, Internal Control or Audit
- Creates and maintains internal processes and controls documentation
- Scope of Services: Items master data maintenance
Education
- Fluency in English
- Bachelor or HBO Degree in Finance/Business related subjects
- Lean or Six Sigma green/green belt is a plus
Experience
- A combined professional experience of 1 year is required in the areas of finance master data: vendor, customer, items, employees, chart of accounts
- Service Now or similar workflow management tooling - preferable
- ERP systems (Oracle, SAP) - preferable
Valuable competencies:
- Experience in a multinational or shared service center is a plus
- High level of honesty, commitment and responsibility
- Accustomed to working with deadlines, ability to manage multiple priorities
- Customer-focused and service-oriented
- Problem-solving skills
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