Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Manages local team including supervisors; does not manage any accounts directly but may step in to resolve escalations and complex billing queries.
Billing
· Drives the documentation of best practice billing process, including controls and documentation required
· Supports training of wider billing team, including billing managers on better processes and documentation created
Customer Support
· Helps support complex customer queries whereas driven by deviations from standard retail billing practices and updates process documentation where necessary
· Works with finance and cross business stakeholders to manage timely resolution of customer queries.
Project Management
· Identifies local opportunities for process enhancements and engage with global peers to shape business requirements
· Supports deep dive initiatives into customer contracts, local country legislation, operational practices to determine reasons for deviations from best practices and documentation required thereof
· Help create accountability and clarity within billing team on complex and non-standard issues arising from contract structure and upstream processes issues. Translates findings into clear route cause analysis, risky scenarios and additional controls required in the billing process, as well as upstream.
System and Process Efficiencies
· Identifies process weaknesses within team and work with senior manager to develop local process enhancements and influence global colleagues to priorities regional requirements in global roadmap
· Seeks opportunities for continuous improvement of processes, service delivery and reporting to drive efficiency and effectiveness
System Operational Support
· Provides input into the on-going development and support of billing systems including prioritization of open incidents to drive process improvement
Reporting and Controls
· Tracks metrics across the team (including flux, SR, escalations) and acts accordingly
· Ensures reports and other data sources are produced and filed for SOX controls and supports internal and external audit
· Validates reporting for other regions as required
· Ensures the month end close activities (including transfer and recon of AR) are undertaken in a timely manner
Team Leadership
· Manages the day to day operation of the billing team
· Identifies opportunities for the team to grow their skills and capabilities
· Ensures the team are meeting their service level targets
Qualifications
· 7+ years in a Finance role required
· Bachelor's degree required
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
