Mail & Supplies Specialist

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Mail and Supplies Specialist at JLL, you'll be the operational backbone of our client's mail services, ensuring seamless handling of all incoming and outgoing communications while maintaining optimal inventory of supplies. Working within our Integrated Facility Management business line, you'll coordinate mail handling across buildings, manage courier relationships, and serve as a critical customer service ambassador. This role offers the opportunity to directly impact daily business operations while contributing to JLL's reputation for delivering exceptional facility management services that help our clients achieve their ambitions.

What your day-to-day will look like:

• Manage all incoming and outgoing mail and courier services, ensuring timely processing and accurate delivery
• Coordinate with courier partners (DHL, POST, Securitas, S&S, etc.) to maintain excellence of service delivery
• Monitor and maintain mail consumables stock according to agreed par-stock levels
• Handle and update daily Trouble Ticket requests at least twice daily to ensure prompt resolution
• Provide reception coverage when required, serving as an ambassador for JLL's Integrated Facilities Management program
• Attend weekly catch-up meetings with Office Services Coordinator and Facilities Manager
• Maintain frequent communication with key business partners to understand and meet their departmental mail requirements

Required Qualifications:

• Experience in hospitality industry or customer service role
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office tools (Outlook, Word, Excel)
• Strong problem-solving abilities with attention to detail
• Good organizational skills and ability to prioritize tasks
• Fluency in English and local language
• Strong customer focus with professional demeanor

Preferred Qualifications:

• Previous experience in mail room operations or office services
• Knowledge of courier services and shipping procedures
• Experience with trouble ticket systems or service request platforms
• Understanding of inventory management principles
• Ability to suggest process improvements and efficiency solutions
• Familiarity with reception duties and front desk operations
• Experience working in a corporate office environment

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.