Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Lobby Ambassador will be primarily responsible for delivering exceptional Customer Service experience, ensuring professional customer interaction and leaving guests with a positive, lasting impression while being multi-skilled to meet varied role requirements.
Responsibilities:
- Customer Service & Reception Operations: Provide exceptional service to site residents and guests as a single point of contact; greet and welcome guests courteously; provide reception services 8h/day, Monday-Friday; ensure reception desk remains immaculate and never unattended during operational hours
- Guest Management & Security: Efficient guest registration and host notification with the ability to remember names/faces; issue passes per procedures and explain HSE/evacuation procedures to visitors
- Administrative Support: Complete daily shift checklists and monthly reports; book taxis/cars from approved suppliers; administer meeting room bookings and inductions; undertake general FM team administration duties
- IT & Service Coordination: Maintain competency in relevant IT systems; coordinate with courier/shipping companies and service providers; provide local area information, directions, and travel updates
- Complete daily checklists and know reporting procedures for H&S non-conformance/incidents
- Know fire exit locations and follow safety & security evacuation procedures
Professional Standards & Business Etiquette: Demonstrate appropriate business etiquette and professional conduct in all interactions with clients, visitors, and colleagues
Team Collaboration: Maintain regular contact with FM team for consistent service; ensure seamless handover between shifts; support cross-training initiatives
Stakeholder Recognition: Recognize Board Members, Group VPs and Senior Management
Service Excellence: Embrace "One Team" culture and working together service excellence concept
Required Skills & Experience:
- Strong customer service skills and experience in high-profile environments
- Service-oriented attitude with proactive problem-solving abilities to exceed expectations
- Ability to memorise names and recognise individuals; strong team player capabilities
- Self-motivation, excellent time management and organisational skills
- Computer literacy with ability to learn new software/systems
What you can expect from us:
Contract of employment
Benefits package (private healthcare, cafeteria system, life insurance)
Opportunity to demonstrate your own initiatives in a multinational Company with great and long-term career prospective
Opportunity to participate in training and development programs
Friendly and supportive company culture
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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