Lobby Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Lobby Ambassador will be primarily responsible for delivering exceptional Customer Service experience, ensuring professional customer interaction and leaving guests with a positive, lasting impression while being multi-skilled to meet varied role requirements.

Responsibilities:

• Customer Service & Reception Operations: Provide exceptional service to site residents and guests as a single point of contact; greet and welcome guests courteously; provide reception services 8h/day, Monday-Friday; ensure reception desk remains immaculate and never unattended during operational hours

• Guest Management & Security: Efficient guest registration and host notification with the ability to remember names/faces; issue passes per procedures and explain HSE/evacuation procedures to visitors

• Administrative Support: Complete daily shift checklists and monthly reports; book taxis/cars from approved suppliers; administer meeting room bookings and inductions; undertake general FM team administration duties

• IT & Service Coordination: Maintain competency in relevant IT systems; coordinate with courier/shipping companies and service providers; provide local area information, directions, and travel updates

Compliance Management:

• Maintain awareness of all site procedures relevant to Reception role and report required changes

• Complete daily checklists and know reporting procedures for H&S non-conformance/incidents
• Know fire exit locations and follow safety & security evacuation procedures

People & Performance Management:

Professional Standards & Business Etiquette: Demonstrate appropriate business etiquette and professional conduct in all interactions with clients, visitors, and colleagues

Team Collaboration: Maintain regular contact with FM team for consistent service; ensure seamless handover between shifts; support cross-training initiatives

Stakeholder Recognition: Recognize Board Members, Group VPs and Senior Management

S ervice Excellence: Embrace "One Team" culture and working together service excellence concept

Required Skills & Experience:

• Strong customer service skills and experience in high-profile environments

• Service-oriented attitude with proactive problem-solving abilities to exceed expectations

• Ability to memorise names and recognise individuals; strong team player capabilities

• Self-motivation, excellent time management and organisational skills

• Computer literacy with ability to learn new software/systems

Working Hours: Monday to Friday, 8 hours per day

What you can expect from us:

• Contract of employment
• Benefits package (private healthcare, cafeteria system, life insurance)
• Opportunity to demonstrate your own initiatives in a multinational Company with great and long-term career prospective
• Opportunity to participate in training and development programs
• Friendly and supportive company culture

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.