At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Are you a passionate and curious individual with a relentless drive for delivering successful software implementations? Do you enjoy tackling large-scale, complex problems and leading high-energy teams focused on transforming the way Life Sciences companies bring drugs to market?
We are looking for a senior, self-motivated Lead Consultant to join our Professional Services team. You'll be at the forefront of our mission, leading a team of Veeva colleagues and working side-by-side with one of our key enterprise customers. As a primary customer liaison, you will build long-term relationships and act as a customer advocate, guiding them in the adoption of industry best practices and providing value through agile delivery.
You'll leverage your existing background in Life Sciences software implementation and program/project management while innovating and developing novel approaches to project delivery. You’ll be responsible for empowering enterprise companies with best-of-breed cloud-based technology.
What You'll Do
- Lead a key enterprise customer in the IT Operations and implementation of Veeva Quality Cloud suite
- Manage a multi-year, multi-phased global implementation program, overseeing all aspects of program and project management, including resource planning, team leadership, project tracking, and forecasting
- Act as the primary customer liaison, managing all communication and relationships between the project team, customer, and internal stakeholders
- Oversee customer release management programs and IT operations for Veeva Quality Cloud suite
- Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
- Mentor project teams and junior consultants within the Quality Services organization
- Guide customers in adopting Quality Cloud and industry best practices as part of post-implementation programs focused on continuous improvement
Requirements
- 8+ years of experience in IT Project Management, Consulting, or Product Management, with a proven track record of leading system implementation projects
- Experience leading large-scale Enterprise projects
- Proven ability to work both independently and in teams in a fast-paced environment
- Experience in assembling, planning, resourcing, budgeting, and leading project teams
- Experience designing and executing on effective project governance models for large enterprises
- Strong technical affinity and/or hands-on experience with software implementation
- Excellent verbal and written communication skills and the ability to engage with senior/executive-level stakeholders
- Good understanding of SaaS and GxP principles
- Ability to travel 25-50%; easy access to an airport
- Must be legally authorized to be employed in the EU. Veeva Systems does not anticipate providing sponsorship for employment visa status for this position
Nice to Have
- Direct experience with eContent Management systems such as Veeva Vault, TrackWise, OpenText, SharePoint, Documentum, MasterControl, EtQ, FirstDoc/FirstPoint, or NextDocs
- Experience in the Life Sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces
- PMP, Prince2, or Agile Scrum Master certification
- Experience with Agile methodology and/or ACP Certification
- Change management experience
- Experience with PMO organizations
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
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