Jira Specialist

Responsibilities:

• Audit the existing Jira setup (projects, workflows, screens, fields, permissions, etc.)
• Design and implement improved workflows that match our organisational and operational requirements
• Configure custom fields, issue types, schemes, and automations in Jira to enhance ticket management
• Collaborate with Network Operations, City Operations, and Development teams to identify current challenges and requirements
• Map existing business processes (e.g., outage notifications, service provisioning, fault handling) onto best-practice Jira workflows
• Pinpoint opportunities to consolidate tools and processes within Jira or via integrations
• Integrate Jira with third-party applications (e.g., scheduling tools, internal OSS/BSS, or other APIs) to ensure seamless data flow (e.g., ONT status, appointment scheduling, outage notifications)
• Develop automation scripts or utilise Marketplace apps to reduce manual tasks and data duplication
• Coordinate with Development teams and external vendors to ensure robust, secure integrations
• Define and document Jira usage standards, naming conventions, and permission models
• Produce user guides and deliver training for cross-functional teams
• Advise on governance practices to maintain consistent Jira usage and data integrity over time
• Work with senior leadership (CTO, Directors) and operational teams to align Jira enhancements with strategic objectives
• Provide recommendations on how to maximise Jira’s capabilities (or additional Atlassian tools) to meet evolving needs

Requirements:

• 5+ years of hands-on Jira administration in complex, multi-project environments
• Demonstrable expertise in configuring Jira: workflows, permission schemes, screens, notification schemes, etc
• Experience with Atlassian Marketplace apps (e.g., Automation for Jira, ScriptRunner, Tempo)
• Familiarity with integrating Jira using REST APIs, webhooks, or middleware solutions
• Previous success in requirements gathering and translating business processes into Jira frameworks
• Strong communication skills, with the ability to collaborate effectively with technical and non-technical teams
• Track record of thriving in fast-paced environments that require adaptability
• Desirable: Atlassian certifications, knowledge of Agile/DevOps, or experience with other Atlassian products (Confluence, Bitbucket)

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program