Position Description:
This position is located in Poland only and working hours must be flexible to occasionally meet with North American clients up until 19:00 CET.
Job responsibilities:
- Design, implement, and maintain custom Jira workflows, schemas, and dashboards to support DevOps processes.
- Integrate Jira with GitHub for pull request tracking, commit linkage, and release visibility.
- Integrate Jira with ServiceNow for incident, change, and problem management alignment.
- Automate key DevOps processes such as issue creation, code deployment status updates, approvals, and ticket resolution syncs across tools.
- Collaborate with developers, IT operations, and stakeholders to define requirements and ensure successful delivery.
- Ensure access control, data integrity, and audit compliance in workflow design.
- Develop documentation and train end users on Jira usage and integrated workflows.
Required qualifications to be successful in this role:
- Must work in Poland.
- 3+ years of experience in a DevOps, automation, or tooling engineer role.
- Deep hands-on experience configuring and administering Jira (Cloud or Data Center).
- Strong understanding of integrating Jira with GitHub (e.g., via webhooks, GitHub Actions, Atlassian Marketplace apps, or REST APIs).
- Experience integrating Jira with ITSM tools like ServiceNow, including bi-directional syncing of tickets or change requests.
- Proficient in scripting and automation (e.g., Python, Bash, Groovy, or YAML for CI/CD pipelines).
- Familiarity with Atlassian APIs and marketplace apps like ScriptRunner, Automation for Jira, or Jira Webhooks.
- Understanding of SDLC and ITIL/ITSM processes.
- Experience in enterprise environments with regulated workflows or compliance needs.
- Familiarity with CI/CD platforms (e.g., Jenkins, GitHub Actions, Azure DevOps).
- Experience using tools like Terraform or Ansible for environment provisioning (bonus).
- Atlassian certifications (e.g., Jira Admin, Jira Project Admin) are a plus.
Our attractive offer contains:
- Work from our office in Warsaw/Wroclaw/Torun or in a remote/hybrid model considering your individual preferences.
- Healthcare / Medicover paid by CGI with a free dental package
- Share purchase plan co-financed by CGI, with the possibility of cashing at any time
- Sport card
- Employee psychological support program
- Annual bonus plan, depending on the annual financial results
- Rewarded referral program, minimum PLN 6k for recommendation
- Be Consultant program, thanks to which you have the opportunity to strengthen your competences
- Mentoring program
- Possibility of accounting for creative work (author's tax-deductible costs)
- Attractive training program - Brown Bags, hackathons and knowledge sharing
- Additional insurance - life, accident and serious illness insurance
- Additional childbirth insurance
About us
CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With over 77500 professionals in 40 countries, of which nearly 300 in Poland in 3 cities, CGI is a world leader in transforming innovation, information and technology to the success of our customers. A combination that opens many and flexible career paths.
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
