IT Helpdesk Specialist

As an junior IT Support Specialist you will provide support and optimization of the productivity of our internal teams in a positively delightful way. The ideal candidate should be experienced with Macbook Systems Administration, SaaS Systems Administration, Asset Management. We are looking for an outgoing proactive person who is also comfortable delivering training and presentations to big audiences. 

This role will be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us!

The Impact You'll Have

• Resolve a variety of issues using established IT processes and procedures.
• Resolve tickets of varied degrees of complexity, collaborating with junior, senior, and lead support engineers.
• Contribute to problem resolution and ticketing system improvements.
• Having complete knowledge of all departmental policies and procedures, materially participate in process improvement, including composing and maintaining process documentation.
• Manage the health of the Support ticket queue (e.g., assign tickets, audit ticket health).
• Frequently exceed customer expectations resulting in consistently high customer satisfaction perception, feedback, and CSAT scores.
• Support in person new hire IT onboarding in the local office.

What We’re Looking For

• Bachelor’s degree in Computer Information Systems or similar.
• Experience with various operating systems (e.g. Windows, Linux, OS X).
• Customer-centric mindset with an uncompromising commitment to deliver outstanding service globally.
• Strong communication skills (both verbal and written communication).
• Passion for continuous learning and improvement.
• Detail-oriented: including maintaining and updating IT documentation and procedures.
• Working knowledge of a broad range of hardware, such as laptops, printers, A/V, and mobile devices.
• Prior experience in IT Support or IT Helpdesk role.

Nice-To-Haves

• Relevant technical experience is preferred.
• Certifications or experience in Mac OS, Jamf, Jira, G-Suite, Okta
• Familiarity with the Fintech industry
• Certifications:  CompTia +

Your Manager

• Josh Dedji

Recruiter For This Role

•  Agata Wojciechowska

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 3, 45 min calls
• Offer

Compensation and Benefits

• Monthly stipend for your home office equipment and connectivity
• Annual development stipend to support your growth and development
• Pension Scheme provided by Allianz
• In-office amenities including: drinks and snacks, wellness room, dedicated barista, community events onsite
• Multisport card 

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy 

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national  origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law. 

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.