A&O Shearman
A&O Shearman is a leading global law firm operating in over 30 countries around the world. We are built on a foundation of talented and motivated people, in a supportive and collaborative environment, dedicated to delivering an exceptional standard of work for our clients. We operate at the forefront of the legal industry, and our deals and cases often make headline business news. With many of our partners and senior leadership acknowledged as leaders in their field, and with all our people demonstrating the highest levels of professionalism, we have a reputation for delivering excellence in all that we do.
We are thoughtful and inventive, and we have developed a culture where differences and openness are highly valued, and people are free to be themselves. We are one global team, supportive and collaborative but also ambitious and driven. Our capacity to combine these qualities and provide an environment where our people can thrive is what sets us apart.
Role and responsibilities
- Support in resolving incidents and problems related to infrastructure, applications, operating systems, and networks
- Performing routine maintenance and operational tasks to ensure smooth IT system operations
- Cooperation with 1st, 2nd, and 3rd line technical support teams on more complex incidents
- Installation, configuration, and maintenance of end-user hardware and software
- Monitoring IT equipment stock levels and informing supervisors about purchasing needs
- Adhering to established processes and quality standards for servicing internal and external customers
Key requirements
- Good interpersonal skills and the ability to manage internal client expectations
- Fluent English and Polish language skills, as well as strong communication abilities
- Responsibility, reliability, flexibility, and the ability to work as part of a team
- Ability to work under pressure, willingness to learn, and readiness to take on new challenges
- Knowledge of Windows systems and MS Office suite (basic troubleshooting skills)
Knowledge of Azure Active Directory and Cisco networking technologies is not required but would be beneficial.
What we offer
- An employment contract and focus on long-term cooperation
- Working hours from 9:00 AM to 5:00 PM (CET)
- Possibility of hybrid working on a 60:40 basis (after the onboarding period)
- Medical and life insurance
- Comprehensive benefits package, including sports and recreation options (MultiSport card)
- Access to the Health & Wellbeing programme and Employee Assistance Programme
