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HR Services & Resolution Specialist with Spanish (all gender)

Merck KGaA
Wrocław, województwo dolnośląskie
Full time
1 dzień temu
Job Id
290539
Wroclaw, Dolnoslaskie, Poland
Job Type
Full-time

Work Your Magic with us!


Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


This role can be done in a hybrid model.

Your role:

As HR Services and Resolution Specialist you are responsible for maintaining HR data record in global and/or local HR systems from process scope Hire to Retire, prepare HR documents such as contracts, addendums, and answer routine and complex questions and escalated customer service inquiries (about HR policies and procedures, workforce administration) or routing inquiries to the appropriate resources when required. You follow, respect and use four eyes principle to ensure quality of processes data and documents, and you ensure information validity of employee population data and records and accuracy of data entry of HR information for all employees. You are responsible for updating procedures and work instructions when necessary to achieve optimal operational efficiency. You participate and support global and/or local HR projects and build partnerships with peers, HR Business Partners, and customers. You strive for improvement/optimization of processes within realm of responsibility and will focus of work time and results on delivery of very good quality services to the organization.


Who you are:

  • 2+ years of experience in

    HR Shared Service Center (Hire to Retire

    process

    )

  • Very good knowledge of

    ticketing system

    and technology that support workforce administration
  • Very good knowledge of

    Spanish

    and

    English

    are required,

    Italian

    language is a plus.
  • Proactive and customer-focused attitude
  • Analytical, problem solving and critical thinking skills
  • Ability to organize time efficiently by prioritizing work and concentrating on key tasks
  • Ability to communicate effectively across all levels of the organization
  • Excellent written, oral, presentation, facilitation and interpersonal communication skills

Your main benefits:

  • Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
  • Work-Life balance: Enjoy additional paid days off, flexible working hours.
  • Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
  • Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.


What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!


and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!


US Equal Employment Opportunities
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information here.

Applicant Profile
Along with our brand-new career site, we've also revamped our application process. If you've applied for a position before April 16th 2025, you can log into your old profile to see the status of past applications. For the application you’ve will completed, and any in the future, you can create a new profile to check in on your status.
WHAT WE OFFER
Money makes the world go round. But at our company there’s more than just financial rewards. We offer a range of attractive benefits to help you work your magic.
Saving & Finacial
Our 401(k) Plan includes a generous company-matching contribution and an additional discretionary contribution each year.
We also provide tax-advantaged accounts for you to save for healthcare, commuting expenses, company-provided and buy-up life insurance to help you protect your financial future.
Health & Wellness
We offer comprehensive medical, dental, & vision coverage-including virtual care through Telehealth & free behavioral health counseling sessions through our Employee Assistance Program.
We also offer a wellness incentive program and personalized support to help you navigate and use your benefits.
Voluntary Benefits
Our voluntary benefits provide additional protection from the high costs of healthcare not covered by health insurance.
We also have discount programs that offer exclusive savings on everything from auto, home, and pet insurance to low-interest personal loans.
Work/Life Support
We have several programs to support your work/life balance, including generous paid time off, back-up day care services, education assistance, and more.
OUR RECRUITING PROCESS
Depending on the position (level, functional area, country) the process can vary slightly.
You apply
Complete your online application for your preferred role(s) that match your interests and qualification. If you cannot find a suitable role please join our Talent Zone and stay connected for your next career opportunity.
We screen
We review your application and if we determine that you are a good fit we will move you to the selection process.
We assess
You are interviewed by phone, via video and/or face to face.
Mutual agreement
Ideally you are the perfect match for us! We hope you consider us as your new employer.
Work your magic!
To guarantee you a smooth start our onboarding preparation begins.
Haven’t found the right job yet?
Join our Talent Community to stay connected and explore future opportunities.

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