We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
Day-to-Day Responsibilities
- Analyzing incoming disputes from the issuing banks and taking the right decisions in accordance with the rules & regulations of different card schemes (MasterCard, Visa, Diners, Union Pay, JCB)
- Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
- Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints
Who Are We Looking For
- Good (B2+) written and verbal business communication skills in Polish, English
- A technical approach with excellent attention to detail
- Strong customer focus
- Great interpersonal and communication skills
- Problem-solving mindset, analytical and troubleshooting skills
- Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications
- Experience in Chargeback /credit card disputes will be a strong asset, otherwise experience in general customer service including complaint handling
Perks & Benefits
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Referral program
- Public transportation allowance
- Meal allowance Annual bonus
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).
