This is Worldline
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity:
We are currently looking for a Dispute & Chargeback Specialist with German to strengthen our team handling card transaction disputes. In this role, you will play a key part in protecting both our merchants and customers by ensuring fair, compliant, and timely resolution of card scheme disputes (e.g. Mastercard, Visa, Diners, UnionPay, JCB).
Day-to-Day Responsibilities:
- Analyzing disputes coming from the issuing banks and taking the right decisions in accordance with the rules and regulations of different card schemes (Mastercard, Visa, Diners, UnionPay, JCB)
- Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
- Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints
Who Are We Looking For:
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Very good (at least B2+) written and verbal business communication skills in German, and good English
- A technical approach with excellent attention to detail
- Strong customer focus
- Great interpersonal and communication skills
- Problem-solving mindset, analytical and troubleshooting skills
- Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications
- Experience in Chargebacks/card disputes will be a strong asset ; otherwise general experience in customer service including especially complaint handling
Perks & Benefits:
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Referral program
- Public transportation allowance
- Meal allowance Annual bonus
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).
The role requires strong analytical and problem-solving skills and love to work with multiple stakeholders. To be successful in the role the ability to see the big picture without losing an eye for detail comes naturally in everyday work. The work is based within a global multicultural company and the ability to be flexible helps is key to shift tasks and priorities in fast-paced environment
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