Customer Service and Support
Location
Lublin, Poland
Job Title:
Customer Support Specialist with Polish in the retail industryJob Description
Customer Support Specialist with Polish in the retail industry Lublin
We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Polish (C1) and English (B2), and thrive in a structured back-office environment, we want to hear from you!
Your responsibilities:
- Deliver written customer support via email for the Polish market.
- Investigate and resolve customer issues by reviewing past interactions and using internal tools.
- Process manual refunds and address GDPR-related complaints with care and accuracy.
- Ensure every customer interaction is professional, empathetic, and solution-focused.
- Work with multiple systems efficiently while maintaining a high level of precision.
What we are looking for:
- Fluent Polish (C1) and English (B2) – both written and spoken.
- Excellent communication skills and the ability to clearly explain solutions.
- Strong analytical and problem-solving mindset.
- Patience, empathy, and emotional resilience.
- Typing speed of 150+ keystrokes per minute and solid computer literacy.
- Availability for full-time on-site work in Szczecin
What we offer:
- Employment based on a labor contract
- Engaging trainings
- Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
- Talent Development Program: a transparent career paths and promotions
- CNX Academy: with mentoring program
- CNX University: with unlimited online trainings available
- Refer a friend: bonus for recommending a friend up to 4000pln
- Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
- Modern office in the heart of Szczecin center
Location:
Language Requirements:
English (Required), Polish (Required)Time Type:
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