You will be responsible for supporting the Poland Customer Service team to ensure customer satisfaction, increase productivity of the team and guarantee smooth operation.
You Will Be Part of a Growing Team
You will take guidance from the Commercial Unit Customer Service leader and will be working closely with the CS Representative team in the Poland located in Warsaw. You will hold some operational tasks and responsibilities as well as will be responsible for supporting, training, developing and coaching CSRs, providing ongoing training and support to ensure effective business continuity and high level of customer satisfaction at all the time.
Your Challenge:
- Drive operational effectiveness through continues process improvement and training (Rebates, Invoicing, and Consignment etc.).
- Assist CSRs with their needs, resolves concerns and difficulties in use of tools and processes.
- Support Country CS team in identifying improvement opportunities and create culture of continuous improvement.
- Coach CSR's to provide excellent customer service to all customers and to meet company service goals.
- Accountable for identifying improvement opportunities and implementing action plans to address any issues within the customer Service team.
- Evaluate and create an implementation plan for new support tools and a more proactive approach.
- Management of processes, support systems and reporting.
- Facilitate the work process for working closely with other divisions to ensure customer satisfaction, increased efficiency and business results.
- Initiates and completes or facilitates process improvement projects
- Constantly experiment with new methods of improving customer support.
Key Stakeholders and Interactions:
- Internal: CS Leader network, Interacts with more senior and broader network of internal Corteva partner functions, e.g. EMEA CS lead, Country and CU commercial leads, Regional Supply Chain partners, SC warehouses and logistics, Credit, Data management team, Regional SMEs, HR.
- External: Customers, Commission agents, Distribution Warehouse, Carriers.
Location:
- Warsaw, Poland.
To Grow What Matters, You Will Need
- Strong Customer Service with OTC experience preferred
- Strong people management skills
- Very strong coaching skills
- Self-starter- motivated to take on undefined challenges.
- Strong written and verbal communication.
- Business Proficiency in English
- Well organized, must be able to manage multiple assignments simultaneously
- Strong technical skills (SAP, MS office, reporting tools).
- Minimum 5 years of experience in Customer Service, Order to cash processes or related departments
Who Are We Looking For?
- Curious, bold thinkers who want to grow their careers and be part of a winning team.
- Market shaping individuals who want to transform the agriculture industry to meet the world’s growing need for food.
- Collaborators who thrive in a diverse, inclusive work environment.
- Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader.
Growing What Matters Starts With You… What Can We Offer To Help You Grow?
- Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time.
- Challenging work assignments that grow your skills, capabilities and experiences.
- Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered.
- Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives.
- Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary.
- Performance driven culture with a strong focus on speed, efficiency and agility
To know more about Corteva please watch this video: https://www.youtube.com/watch?v=Bs3CpU29-1M
