Join us on a journey of endless possibilities
At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Role: Customer Service Associate with German
Key responsibilities:
Monitor and manage ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds
Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities
Respond to client employee and business partner queries and requests effectively based on defined standards and contract requirements
Perform HR data entry, including data validation, completely and accurately as defined by the standards and client contract
Provide HRIS navigation support to clients
Recognize and deal appropriately with sensitive and confidential information
Participate in projects as needed and assigned
Requirements:
Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
Advanced English and German skills
1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
Experience in customer service or working with HR and payroll data would be an asset
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
What we offer:
Private medical care (Luxmed)
Possibility to work from home
Possibility for development within a multinational organization
Attractive benefits package
Excellent work atmosphere
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
