Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
What will you do:
As a Customer Sales Representative Associate, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.
The key responsibilities are:
Solve routine problems by applying established procedures, general guidelines, and best practices.
Collaborate closely with your team members and direct supervisor to ensure smooth workflow and effective problem resolution.
Follow detailed instructions for new assignments and moderate guidance for recurring daily tasks.
Make decisions that primarily affect the quality and accuracy of your own work.
Contribute individually within a team environment, focusing on a defined and structured scope of responsibilities.
Adapt to rotational shifts as required, ensuring flexibility and continuous support for operational needs.
Maintain consistency, accuracy, and efficiency in all assigned tasks to support overall team performance.
What we expect from you:
Fluency in Italian language (C1 level required) and proficiency in English (C1 level required) with excellent communication skills in both languages, with a friendly and professional demeanor.
Bachelor's degree in a relevant field (preferred but not mandatory) or equivalent practical experience or previous experience in customer service.
Support customers by managing and resolving their queries efficiently across multiple channels.
Handle escalations and complaints from dissatisfied customers, ensuring timely and effective resolutions.
Close reported issues, faults, and complaints within defined SLAs, maintaining high service standards.
Transform customer support interactions into a value-generating service that strengthens client trust and loyalty.
Provide assistance and guidance on a suite of software and services subscriptions, helping customers maximize the use of productivity tools.
Collaborate with internal teams to ensure seamless resolution of technical and service-related challenges.
Contribute to positioning customer support as a strategic differentiator in the market.
What we can offer:
Hybrid mode of employment until further notice (2 days in the office in Cracow, 3 days at home).
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
