We are looking for individuals with
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and a customer-centric mindset
- Knowledge of the company's products or services
- Experience in customer support, customer success, or onboarding is a plus
- Proficiency in relevant software tools and customer relationship management (CRM) systems
- Patience and empathy when dealing with customers
- Detail-oriented and well-organized
- Adaptability to work with customers with varying needs and requirements
- Fluent in English (B2/C1)
What you will be doing
- Guiding new customers through the onboarding process, ensuring they have a seamless and positive experience
- Develop customized onboarding plans for each new customer, considering their unique needs, goals, and the products or services
- Maintain in-depth knowledge of the company's products or services to effectively educate customers on their use and benefits
- Provide training and guidance to customers through various channels (e.g. meetings, webinars, email)
- Act as a point of contact for customer questions, concerns, and issues that may arise during onboarding
- Gather feedback from customers during and after the onboarding process to improve the onboarding experience and the overall product or service
- Collaborate with other teams, such as sales, customer support, and product development, to ensure a cohesive customer experience and resolve any customer-related issues
You will love working here if you value
- Outcome orientation - at SALESmanago we start with the desired outcome and work backwards
- Being data driven - our Team uses real world data to make our case
- Individual ideas - at SALESmanago the value of an idea is determined by its merit and the best ideas win
- Passion for Customer Success - we aim to be our customers’ enabler, driving their growth and victories that fuels our own
- Integrity, Trust, Respect and Candor - values that our Team acts with
- Courage to tackle difficult tasks - at SALESmanago we believe that winning is challenging and requires bravery
- Operating as One Team - in our Team everyone is aligned with one plan and we all work together to accomplish our mission
What We Offer
- The opportunity to make a career in a fast-growing, international-expanding company
- Employee referral program
- Integration events
- Free breakfast & lunch, fruits, coffee & tea
- The possibility of buying the Medicover sports package and Medicover health care
- Free rental of the VW California and more
Let's create something extraordinary together. Your journey starts here!
About Us
Are you ready to make waves in the e-commerce sea? At SALESmanago, we are not just building a platform – we are revolutionising eCommerce. Imagine being part of a team that: empowers marketeers to become growth hackers, drives European eCommerce expansion, transforms ordinary shopping into extraordinary experiences and constantly pushes the boundaries of what's possible in customer engagement.
Based in the vibrant city of Kraków, Poland, but with a rapidly expanding international footprint, we are a team of 250+ passionate professionals united by our commitment to innovation, integrity, and impact.
Aplikuj
The controller of the personal data is Benhauer sp. z o.o. We process your personal data on the basis of your consent for the recruitment process. You have the right to withdraw the above consent at any time. However, the withdrawal of consent does not affect the legality of the processing performed on the basis of consent before its withdrawal. You can withdraw your consent by sending an email to [email protected]. You also have the right to object, the right to access your data, and the right to request rectification, deletion, or restriction of processing. The principles for processing your personal data are described in our privacy policy.
