This is a hybrid role with the flexibility to work both fully virtually and/or from our Warsaw office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
- Lead Commercial Risk operations teams in Center of Excellence in Poland supporting EMEA countries.
- Actively engage with business partners in EMEA to support adaptation and work transition to the service center.
- Define and implement delivery models that ensure service consistency, scalability, and alignment with client expectations.
- Develops a culture of measurable performance by implementing Operations Metrics for Service delivery.
- Monitor performance against defined SLAs, KPIs, and operational risk controls, addressing deviations proactively.
- Lead migrations of operations from front-line geographies to global delivery hub in Poland.
- Champion business transformation through automation, process standardisation, and the adoption of digital tools.
- Oversee change management processes to support seamless transitions with minimal business disruption.
- Align operational teams with business development and client service strategies to ensure delivery excellence.
- Establish clear paths for addressing critical issues, conducting root-cause analyses, and developing service improvement plans.
- Partner with client-facing teams to ensure back-end operations support client retention and growth.
- Lead operational readiness for audits, regulatory reviews, and business continuity planning.
- Show extensive knowledge in the field, ability to quickly assess and resolve issues, inspire change, address challenges, and manage stakeholders.
- Act as a key point of contact for senior business leaders across regions.
- Build and lead high-performing teams with a culture of accountability and innovation.
- Invest in talent development, succession planning, and colleague engagement to support long-term team success.
Skills and experience that will lead to success:
- Extensive experience in commercial risk or shared services, including a proven track record of leadership — ideally with 10+ years in the field and at least 5 years in a senior management role.
- Demonstrated success in leading operational teams (300-400 team members) and transformation initiatives.
- Transition experience and understanding to enable migrations from regional business teams to the service center.
- Strong understanding of accounting and potentially insurance domain.
- Proven track record in service delivery, operational control, and performance optimization.
- Strong stakeholder management and business partnering skills.
- Strong people leader who manages and develops highly engaged and motivated teams.
Skills & Competencies
- Strategic problem solver with hands-on leadership and execution capability.
- Strong analytical and commercial competence.
- Excellent communication, influencing, and partner management skills.
- Data-driven approach, with comfort in using dashboards and service metrics.
- Flexible and resilient in fast-paced work environments.
Education & Certifications
- Master's degree required.
- Lean Six Sigma, PMP, or equivalent certifications are highly desirable.
- ACCA certificate would be an asset.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]
Please attach CV in English only
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