WHO WE ARE
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
THE WORK
Execute industry-leading collections strategies for business-to-business (B2B) Clients, ensuring timely and efficient recovery of outstanding receivables.
Establish and sustain strong, collaborative relationships with Clients to foster trust, loyalty, and long-term business engagement.
Address and resolve customer inquiries with efficiency and professionalism, ensuring prompt and accurate responses to maintain high service standards.
Enhance the customer experience by leveraging advanced communication techniques and proactive problem-solving to deliver tailored and effective solutions.
Provide support to Team Lead.
Consistently adhere to service level agreements (SLAs) and key performance indicators (KPIs) through disciplined execution and performance tracking.
WHAT’S IN IT FOR YOU
Understand how collections work in a business-to-business (B2B) environment, including payment terms, credit limits, and dispute resolution.
Gain valuable experience in financial analysis and forecasting cash flow, enhancing your understanding of financial operations and risk assessment.
Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies.
HERE’S WHAT YOU’LL NEED
Very good English (min. C1 level), German (min B2 level) required (both written and spoken).
Min. 1 year of professional experience in Collections (OTC, other financial Client contact) process.
Strong communication and interpersonal skills essential for contacting clients email and phone in a B2B (Business-to-Business) setting.
Knowledge and experience in Microsoft Office, especially Microsoft Excel.
Strong attention to detail and analytical skills.
Effective time management and task prioritization.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
WHAT WE OFFER
Flexible hybrid work model with the office located in Warsaw city center at Przyokopowa 26.
Full-time employment contract.
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
WHAT WE BELIEVE:
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy
