This Collection Specialist with Italian or French position provides essential support to all divisions and legal entities aligned with Global Business Services in Europe. The role is responsible for executing and driving initiatives to reduce overdue balances, providing reporting, portfolio analytics for their assigned customer portfolios, as well for leadership support to the European Collections Senior Manager and the Collections Specialist’s Supervisor. Responsibilities also include maintaining and developing sound credit policies and processes to ensure prompt, efficient collection of accounts receivable and minimization of bad debt losses. This role will serve as a strategic credit business partner for Sales, Finance Leadership, and the Collection Manager.
What Will You Do:
Incoming / Outgoing Calls: Proactively chase for payments through phone calls.
Account Management: Document and Change the status of accounts, handle referrals, and transfer funds on accounts.
Payment Processing: Chase for remit for payments received and provide copy documents.
Write Off Requests: Initiate write-off requests following approval policy.
Query Identification and Escalation: Identify, resolve and escalate queries as necessary.
Cash Account Clearance: Support clearing cash accounts by transferring funds as needed.
Credit Notes: Request credit notes and coordinate with billing resources.
Refund Overpayments: Manage refunds for overpayments and credit balances.
System and Data Quality: Maintain high standards of system operation and data quality.
Reporting: Produce reports as required and provide collection-related reporting to Ecolab’s sales organization.
Forecasting: Provide forecasts and reporting.
Account Troubleshooting: Troubleshoot and resolve account issues driving payment delays.
Process Improvement Projects: Participate in projects to improve the efficiency and effectiveness of Ecolab’s credit management processes.
Compliance: Actively support and manage controls and compliance with SOX defined processes.
What’s In It for You?
Competitive Compensation: Attractive salary and benefits package including private medical care, life insurance, stock purchase, and lunch subsidy.
Agile and Flat Organization: Embrace an agile work environment and flat organizational structure that encourages collaboration and innovation.
Engaging Job Content: Work on impactful internal projects and initiatives.
Professional Growth: Structured career development supported by clear governance and active committees (Talent Councils).
Development Opportunities: Personalized plans with rapid progression and versatile career paths.
Supportive Culture: High employee satisfaction, responsive feedback, and continuous learning opportunities.
Work-Life Balance: Enjoy flexible working arrangements and comprehensive health and wellness benefits.
Social Events: Participate in family events and charity auctions.
Comfortable Working Environment: Benefit from amenities such as a library, relaxation area, and casual dress code.
What You Will Need
Educational Background: Degree in finance, accounting, business, or a related field.Fluency of Italian or French
Good knowledge of English
Technical Skills: Experience with Microsoft Office (Word, Outlook, Excel, Access), proficiency with enterprise technologies such SAP, SAP FSCM as well as ideally experience with integrated CBC Software Solutions (e.g. FIS GetPaid, HighRadius, SideTrade)
Experience: Min 1 Years of credit/collections experience
And/or customer service experience related to large corporate customers as well as with high-volume and multi-platform environments
Ideally Experience with process migration and centralization
Financial Analysis: Proficient in analysing financial data.
Risk Management: Ability to identify potential risk in your account portfolio as well as the ability to manage and mitigate these risks
Organizational Skills: Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
Communication Skills: Effective oral and written communication skills.
Initiative and Independence: Demonstrated initiative and ability to work independently.
Detail-Oriented: Self-motivated and both detail and process-oriented.
Analytical Skills: Proven analytical and problem-solving skills.
Experience in Shared Services: Experience working in a shared services environment.
Apply today and start owning your future!
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
