At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old
The Billing Operations Specialist is responsible for supporting the billing workflow for both Capital Partner and Legacy Investment Management. Job responsibilities include but not limited to fee reconciliation, invoices, fee rebates, performance fees, data review, as well as client queries. The Specialist will also work with the business line to resolve inquiries and provide client service support as well as data review of documents, new account openings/closings, as well as reporting.
Some of your key responsibilities include:
Transaction Processing
- Review of Fee Variance Reports.
- Process Billing Exceptions.
- Process manual invoices.
- Process Fee Rebates.
- Manual Fee Calculations.
- Tracking and outreach for delinquent accounts.
- Process Fee Payments.
- Account Setups.
- Fee Reporting.
Client Service
- Address client inquiries and process client requests timely.
- Resolve problems related to a client account or maintenance (i.e. changes to fee agreement, one-time adjustments, etc)
- Escalate client issues/problems to management if not resolved timely.
Process/Productivity Improvement
- Gain efficiencies to improve individual productivity.
- Gain an understanding of the big picture – how specific function impacts the firm.
- Contribute to Division or Firm process improvement activities.
- Assist team members with day to day activities when needed/ providing backup.
- Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.
What we offer:
- To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
- Contracts for an indefinite period, from day one
- Private medical care
- Life Insurance
- Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
- Professional trainings and qualification support
- Wellbeing Program
Desired Qualifications:
- BS/BA degree or equivalent work experience.
- 2 to 3 years of industry experience.
- Demonstrated PC skills.
- Ability to identify, escalate and resolve problems/issues.
- Ability to communicate professionally through effective verbal and written skills.
- Demonstrates efficient time management skills.
- Demonstrates organizational skills and an attention to detail.
- Ability to multi-task.
- Ability to work in a team environment.
- Ability to meet deadlines and work under pressure.
- Proactive self starter who is goal oriented.
- Knowledge of Microsoft Excel, AddVantage (accounting system) and Charles River / IBOR (trading platform) a plus.
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our
rewards and benefits
, philanthropy
, approach to sustainability
or how we support you to thrive personally, physically and financially
.
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