Tasks
- Draft technical documentation (user guides, manuals, newsletters, training materials, workflows, contextual help, special reports).
- Develop formatting and style policies to ensure consistency.
- Provide quality assurance for all project documentation.
- Collaborate on layout, graphics, and publication design.
- Prepare executive-level reports and presentations based on strategic documentation.
- Recommend and implement process improvements and automation in documentation.
- Manage repositories, versions, and publications.
- Implement and maintain documentation tools.
- Ensure quality of system messages and user-facing content.
- Manage the project’s standard terminology and vocabulary.
- Minimum 8 years of relevant IT experience in technical writing.
- Experience in requirements documentation, project documentation, user/system guides, and online help.
- Deep understanding of ICT terminology and concepts.
- Experience in document management policies.
- Proficiency with design, authoring, and office automation tools.
- Skilled in creating and delivering presentations and training.
- Knowledge of software development technologies and limitations.
- Proficiency in SharePoint and related tools.
- Knowledge of technical documentation standards and frameworks.
- Experience with documentation tools (e.g., wikis, MOSS).
- University degree (not mandatory in ICT).
- English level C1 (certificate required; Serbyte provides a free internal test if no official certificate is available).
- Work on a high-impact European institutional project.
- International and multicultural work environment.
- Nearsite work mode from Warsaw.
- Full support from Serbyte IT throughout the assignment.