Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Operations The Senior Specialist, Product Operations plays a crucial role in supporting the product operations team by ensuring the smooth execution of product-related processes and initiatives. Reporting to the Product Operations Manager, this role focuses on operational activities, data analysis, and process improvements to enhance product performance and customer experience.Responsibilities
- Ensures that operating, customer, and market readiness requirements are met for products, product enhancements and product features
- Help drive tangible data-driven product performance outcomes at the program level. Manage a quantified scorecard, continuously monitor and analyze key performance indicators.
- Monitors business processes and standards to ensure a controlled global operating environment consistent with profitability standards in their area of responsibility.
- Participate in cross-functional teams including Delivery and Servicing teams (i.e., GCD&C, Biz Ops) to ensure products have a best-in-class servicing experience.
- Partner with GCD&C and Biz Ops to build and monitor product performance dashboards and drive ongoing product enhancements focused on product availability, scalability, resilience, redundancy, and responsiveness
- Collaborates regularly with cross-functional team members, external partners and external Clients in support of delivering on a new market set-up
- Collaborates regularly with external partners to monitor operational processes
- Enhance external Clients experience by operational support of offered products and services
Required Experience:
- A bachelor's degree in business, engineering, or a related field. An advanced degree is a plus.
- Proficiency in data analysis, quality assurance, and market research. Experience with product management tools and software.
- Proven ability to work effectively with cross-functional teams and manage multiple stakeholders.
- Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.
- Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.