Job Responsibilities 1. Track the last mile air freight, maintain the TMS system, promptly discover in-transit anomalies and delays, and urge air transport carriers to improve; 2.Monitor the full-course/first mile logistics timeliness/COD repayment/abnormal follow-up/closed-loop/track update/logistics plan optimization; 3. Coordinate with warehouses and direct delivery carriers to ensure delivery timeliness of goods; 4. Feedback channel operation status to the channel development team and make suggestions for channel changes, and provide rationalization suggestions to air freight booking; 5. Collect channel service abnormalities from customer service and supervise carrier improvements; 6. Maintain experience knowledge database and organize channel quality management process; 7. Accept the assessment of the company's indicator system, be responsible for express delivery timeliness indicators and service indicators, and complete temporary tasks assigned by leaders. Job Requirements 1. Full-time Bachelor degree or above, with more than 3 years of logistics-related work experience, cross-border logistics experience is preferred; 2. Those with knowledge of the supply chain and warehousing and logistics industries, and those with Internet and e-commerce platform background will be given priority; 3. Excellent customer orientation and customer service awareness, able to proactively promote work; 4. Be good at communication, and have strong communication skills; 5. Quality requirements: Have strong self-motivation and learning ability.
SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.