1. Track the last mile air freight, maintain the TMS system, promptly discover in-transit anomalies and delays, and urge air transport carriers to improve;
2.Monitor the full-course/first mile logistics timeliness/COD repayment/abnormal follow-up/closed-loop/track update/logistics plan optimization;
3. Coordinate with warehouses and direct delivery carriers to ensure delivery timeliness of goods;
4. Feedback channel operation status to the channel development team and make suggestions for channel changes, and provide rationalization suggestions to air freight booking;
5. Collect channel service abnormalities from customer service and supervise carrier improvements;
6. Maintain experience knowledge database and organize channel quality management process;
7. Accept the assessment of the company's indicator system, be responsible for express delivery timeliness indicators and service indicators, and complete temporary tasks assigned by leaders.
Job Requirements
1. Full-time Bachelor degree or above, with more than 3 years of logistics-related work experience, cross-border logistics experience is preferred;
2. Those with knowledge of the supply chain and warehousing and logistics industries, and those with Internet and e-commerce platform background will be given priority;
3. Excellent customer orientation and customer service awareness, able to proactively promote work;
4. Be good at communication, and have strong communication skills;
5. Quality requirements: Have strong self-motivation and learning ability. SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
Report job
