Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills that showcase problem-solving, risk elimination and control, analyzing complex data, creativity and interacting with various clients and stakeholders daily.
By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Job Description / Role Overview
The Reports / OnDemand Intermediate Technology Analyst within Batch Operations is an intermediate level role responsible for assisting with Reports, OnDemand and CMODz activities. This includes assisting with defining reports, setting up reports and troubleshooting issues related to reports. Also, the analyst will provide technical guidance, and best practices to our clients and stakeholders to ensure continuity of reports and services.
What you’ll do
The overall objective is to use infrastructure technology knowledge of reports and OnDemand to process data, resolve issues and execute administrative tasks while providing an exemplary client / stakeholder experience.
Responsibilities:
Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore IBM Content Manager OnDemand services. Provide Root Cause Analysis (RCA) post restoration of service as well.
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks as well as partner with stakeholders and vendor defining product and service roadmaps.
Provide technical/strategic direction to team members and serve as a SME to senior stakeholders and /or others as needed.
Review requirement documents, define hardware & software requirements and update processes and procedures as necessary
Responsible for applications dealing with the overall operating system
Conduct project related research. Proactively covers end to end infrastructure and service analysis for projects and issues.
Can exercise independence of judgement and autonomy with limited level of supervision and direction.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications / What we’ll need from you:
3-5 years of experience in roles centered around infrastructure delivery (application hosting) with a proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices
Ability to work with virtual / in-person teams, and work under pressure / to a deadline
Knowledgeable on Content Manager OnDemand product, RMS, ICN, Mainframe and Distributed environments
Effective written/verbal communication skills and
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Education:
Bachelor’s/University degree, master’s degree preferred
What we can offer you:
You’ll have the ability to work on key critical projects that drives that drives Citi’s overall bottom line. You’ll develop skills that will help you grow in your career and can grow in the Reports / OnDemand services space as well. Every day there will be new business challenges that will help you develop new skills that can drive your career. By joining Reports / OnDemand Services space in Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary and enjoy a whole host of additional benefits such as:
Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
A discretional annual performance related bonus
A chance to make a difference with various affinity networks and charity initiatives
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Technology-
Job Family:
Infrastructure-
Time Type:
Full time-
Most Relevant Skills
Please see the requirements listed above.-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.-
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