At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Job Type: Fixed Term Contract (FTC) - 1 year
Location: Warsaw
Working model: 3 days in the office
About the Role
This role is a strategic addition to support the Europe Front office’s transformation journey , designed to accelerate and drive change through Digital channel enablement, Platform deployment, AI-enabled process improvement, customer insight integration, and operational excellence. The successful candidate will lead cross-functional initiatives that align front office operations, enhance customer experience, and deliver measurable business outcomes.
Key Responsibilities:
1. Transform Front Office Operations
Collaborate with Marketing to leverage customer insights for improving digital touchpoints and reducing call volumes.
Manage business delivery of front office initiatives from design through to implementation.
Present monthly customer insight data (surveys, complaints, call drivers) to inform prioritisation and UX improvements in Elavon Connect.
Drive development of MI dashboards to provide critical insights and identify areas for improvement
2. Foster In-Person Collaboration
Maintain a minimum of 3 days per week in-office presence.
Build strong in-person relationships to foster teamwork and community.
Promote knowledge sharing and diverse perspectives through face-to-face engagement.
3. Make It Easy
Lead front office transformation business governance through data-driven prioritisation and participation in sprint planning.
Facilitate stakeholder engagement across workstreams, breaking down actions and timelines.
Track and report management dashboard with RAG tracking and open item visibility.
Deliver bi-monthly management updates.
4.AI Enablement & Process Innovation
Design and implement AI-driven, low-code/no-code process improvements using Power Platform and Copilot Studio.
Translate operational pain points into scalable automation solutions.
Champion AI adoption across operational teams, including training and change management.
Monitor and optimise automation impact using data analytics.
Qualifications:
Bachelor's degree in Business, Operations, or related field.
5+ years of experience in operations or transformation for front office operations.
Exposure to AI-led change, preferably in financial services will be added advantage.
Strong stakeholder management and communication skills.
Exposure Microsoft toolkits and intelligent automation tools will be added advantage.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.