Head of Outgoing Line (Sales)

Company Description

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for a Head of Outgoing Line (Sales) to join our team.

Job Description

• Lead, mentor, and scale a team of outbound sales and reactivation agents.
• Develop and implement efficient outbound workflows: scripts, segmentation, communication flows.
• Work with multiple customer cohorts: cold leads, dormant users, VIPs, new players — across different GEOs and languages.
• Build a data-driven motivation and KPI system aimed at conversions, sales performance, and reactivation success.
• Analyze team performance and customer data regularly to identify opportunities and drive improvements.
• Continuously optimize processes based on data insights, feedback loops, and testing Collaborate with CRM, Product, and Marketing teams to align outreach strategies with customer segmentation.

Qualifications

• 2+ years of experience leading outbound sales or reactivation teams (preferably in iGaming, FinTech, or other fast-paced B2C sectors).
• Strong understanding of sales funnels, customer segmentation, and outbound strategy.
• Proven track record of scaling teams and building high-performance workflows.
• Experience creating KPI systems and performance-based incentive structures.
• Analytical mindset and confidence working with performance metrics and reporting.
• Strong leadership skills — you know how to inspire, drive results, and build team culture.
• Advanced level (C1) of English.

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!