At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
The successful candidate will be responsible for managing risk on existing customers by conducting credit reviews and analysis on accounts that have breached predefined parameters. This will include gathering and reviewing information such as credit bureau reports, chargeback history reports and customer’s transaction reports. Accounts will be monitored to identify potential risk to mitigate losses to Elavon.
Main Duties include:
- To detect & monitor changes in existing customers processing
- Analyse existing merchants who have breached predefined parameters
- Complete financial and business analysis reports within our systems or in written form as required
- Responsible for the investigation of additional risk on existing accounts
- Working closely with our Fraud, Chargebacks & Collections Departments
- Make credit decisions within allocated sign off level
- Dealing with customers on a range of credit & risk issues
- Effective time management and ability to meet deadlines
- Good team player
- Ability to identify when an issue needs to be escalated
- Positive approach and the ability to be self-motivated
- Support management with tasks as necessary
Main Qualification, Skills and Experience include:
- Business degree or similar qualification;
- Excellent credit analysis and analytical skills
- Strong verbal and written communication skills in English
- Excellent decision making skills
- Accuracy and attention to detail
- Ability to work in a fast-paced pressurised environment
- Good Microsoft Office Skills
- Previous credit underwriting experience is an advantage
- Ability to read and interpret financial statements
- Self-motivator who works effectively on their own initiative;
- Excellent interpersonal skills and customer service;
- Proven track record of dealing with difficult customer queries and providing excellent customer service
- Alternative language skills are an advantage but not a requirement
Hybrid/flexible schedule:
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please note that the grade advertised is the maximum grade that can be offered where the employee has demonstrated all the relevant qualifications, skills and experience required for the role as detailed in the job description. On occasions where an internal applicant is the successful applicant but does not currently meet all of the qualifications, skills and experience needed to perform all of the duties in the job description at the level of the maximum grade specified, the role may be offered at a lower grade than the maximum shown to reflect their actual qualifications, skills and experience.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.