This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Job Summary:
The Global Process Owner Operations Leader is responsible for developing, implementing, and overseeing the company’s credit policies, frameworks, and processes worldwide. This role ensures operational excellence, compliance, and risk mitigation through governance of credit activities, driving transformation initiatives, and leading cross-functional collaboration. The ideal candidate will combine strategic oversight with hands-on management of credit operations to minimize financial risk and optimize accounts receivable performance.
Key Responsibilities:
Develop and recommend global policies and processes for credit investigation, evaluation, and oversight.
Define, implement, and continuously improve global credit frameworks, standards, and processes to ensure compliance and operational excellence.
Lead global transformation projects focused on automation, efficiency, and regulatory risk mitigation, including deployment of AI and digital tools for credit scoring and risk management.
Establish and monitor KPIs, SLAs, and benchmarking metrics related to credit management.
Collaborate with IT teams to support ERP solutions, reporting platforms, and scalable compliance systems.
Serve as subject matter expert during internal/external audits and SOX control assessments.
Build and lead high-performing global process networks, fostering knowledge sharing and capability development across regions.
Manage day-to-day credit operations, including staff training, credit limit authorizations, and quarterly allowance for doubtful accounts.
Integrate credit and collections policies with sales and marketing strategies to optimize financial outcomes.
Work closely with billing, collections teams, and external agencies to enhance debt recovery efforts.
Identify and resolve issues within credit processes, improving control procedures and driving timely credit decisions.
Drive initiatives to minimize losses and improve AR KPIs such as credit approval timeliness, DSO, overdue receivables, cash recovery, and bad debt percentages.
Participate actively in underwriting, approval, and negotiation of credit for new and existing commercial relationships.
Provide credit policy guidance and credit risk oversight to commercial officers and business lines.
Promote a risk-aware culture with a focus on maintaining a moderate to low-risk portfolio profile.
Lead corporate-wide efforts to standardize credit workflows and practices.
Deliver regular reporting on credit and AR metrics at corporate, business division, and operational levels.
Coordinate monthly AR credit review meetings with stakeholders across business units.
Facilitate lien filings and waiver processes when required.
Partner with General Managers, Sales, and Customer Relations teams to resolve customer-related credit issues.
Support corporate finance initiatives including reporting standardization, acquisitions, integrations, and system implementations.
Recommend improvements to cash application and credit card collections processes.
Lead ERP rollouts and implementation of credit and collections modules.
Perform additional ad-hoc duties as assigned.
Qualifications:
Proven experience managing credit and collections operations in a global corporate environment.
Strong knowledge of credit risk management, credit policy development, and accounts receivable processes.
Experience with ERP systems, digital automation tools, and credit scoring technologies (including AI applications).
Demonstrated ability to lead cross-functional projects and global teams.
Excellent analytical, communication, and stakeholder management skills.
Solid understanding of regulatory compliance and audit requirements (SOX, internal/external audits).
Ability to drive process improvements and transform operations to enhance efficiency and risk mitigation.
Bachelor’s degree in Finance, Accounting, Business Administration, or related field (Master’s preferred).
Relevant certifications (e.g., Credit Management, Risk Management) are a plus.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
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