BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the German market. You will be reporting to our Associate Manager - Italy and Germany. However, please note that this position is based in France.
Your responsibilities:
- Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.
- Animate coaching sessions for team members (internal and external).
- Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
- Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).
- Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)
Your qualifications:
- Previous experience in customer service (at least 1 year)
- Excellent communication and active listening skills with a willingness to help others
- A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
- Full working proficiency in English and German (Please send your CV in English)
- You fit with ourBlaBlaPrinciples
- You thrive in a collaborative, fast-growing and innovative environmentYou have the ability to take ownership, be aligned with business priorities
- Nice to have: Proficiency in French
What we have to offer:
- 4 additional weeks on top of legal maternity/paternity leaves
- Financial support for home office equipment (2000 PLN)
- Minimum 20 days holidays per year (based on work experience)
- Local meal plan policy (320 PLN/month)
- Public transport (50 PLN/month)
- Multisport membership
- Private health insurance (Allianz)
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership plan
- Regular team building events
- Mental health support through Moka.care
- 1 day off per year to test our product
- 1 day per year for social engagements with non-profits
Interested in joining the ride?
- a 45-min video-call with one of our Talent Acquisition Manager, Marieta Tonoyan to get to know you, understand your career expectations and answer your questions
- a fully remote exercise to evaluate your technical skills
- a 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the role
- a 30-min video-call with our Senior Customer Operations Manager ,Aline Romer, for a vision fit and rounding off the process