General information
Country Poland City Wroclaw Job ID 45385 Department SaaS Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type HybridDescription & Requirements
We seek a Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive level of proactive problem solving. Excellent communication skills and follow-through are essential for the position.
A Day in The Life Typically Includes
- Interact with customers and manage their inquiries via phone, e-mail, and CRM support tool. This includes troubleshooting queries, answering business related questions, and providing detailed analysis of reported issues.
- Respond to customer queries by identifying the problem, utilizing product knowledge and or resource tools to research the customer inquiry, follow up, ensure appropriate escalation if applicable and communicate details of the resolution.
- Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
- Communicate with partners and various departments within our organization to ensure an integrated approach to client relationship.
- Administer training to clients on various functions within the system.
- Document support procedures and solutions for common issues.
- Assist with training to team members.
- Provide support on assigned projects.
What You Will Need:
Basic Qualifications:
- At least 2 years of Customer Service and/or Operations experience supporting a software application.
- A successful candidate will be detail oriented, analytical, and an effective problem solver.
- Excellent oral and written communication in English and Spanish, customer relations skills is a must.
- Demonstrated ability to follow through on tasks/projects assigned.
- Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
- Capacity to multitask and work in a deadline/time sensitive environment.
- Ability to work both independently and in a team environment, which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts.
- Technical troubleshooting skillset.
Preferred Qualifications:
- Any other foreign language is a plus.
- Knowledge of supply chain management and/or logistics management preferred.
- Experience with Freight Forwarders, Logistics Service Providers and Carriers.
- Familiarity with International Trade, International Payment or Financing.
- Familiarity with EDI or technical mapping a plus.
- Working in a global environment.
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About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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