Cash Collection Specialist with English and French

Hybrid, Krakow

This is a 2nd shift position (working hours 2-10 PM)

Amer Sports Global Business Services is looking for a Cash Collection Specialist with English and French to join our Invoice to Cash team. In this role, you will take ownership of managing and collecting outstanding receivables from wholesale customers, ensuring timely payments and maintaining strong business relationships. If you’re ready to make an impact, this role is for you!

What you will be doing:

Portfolio Management & Collections:

• Monitor aging reports daily, manage assigned customer portfolio, and resolve credit hold issues.
• Contact customers with overdue accounts to collect outstanding balances, negotiate payment plans, and follow up regularly.
• Maintain accurate records of collection activities and use available tools to locate unresponsive customers.

Customer & Stakeholder Communication:

• Handle inbound/outbound calls and emails with customers regarding billing, orders, credit notes, or payments.
• Collaborate closely with Sales, CX, ITC teams, and support the Credit Manager during collection calls.

Process & Compliance:

• Support period-end processes, ensure adherence to internal policies, and update or create desktop procedures.
• Execute employee backup plans, provide on-the-job training for new joiners, and support continuous process improvements.

What you need to succeed:

• Willingness to work the second shift (2-10 PM).
• Proficiency in English and French (both written and spoken).
• Min. 2 years of experience in high-volume collections.
• Proven knowledge of SAP (credit master data, sales orders, payment processing) and other collection tools.
• Practical knowledge of debt collection processes.
• Proficiency in Microsoft Office tools.
• Bachelor’s or Master’s degree.
• Strong sense of ownership, responsibility, and attention to detail.
• Ability to work independently on complex cases, while cooperating effectively within the team.
• Proactive mindset with problem-solving skills and focus on continuous improvement.

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

• Continuous Learning: Access our e-learning platform with a wealth of engaging learning content to expand your knowledge and skills.
• Discounts on Quality Products: Benefit from compelling discounts on our own-brand products (including Salomon, Atomic, Peak Performance, and more)..
• Engaging Company Culture: Experience a workplace with a strong team spirit and an open, appreciative culture, where you'll feel valued and part of a supportive community.
• Smooth Transition: Benefit from a comprehensive onboarding program designed to help you integrate seamlessly into our organization.
• Career Growth: Elevate your career in the ITC Team
• Active Lifestyle: Embrace a healthy lifestyle with a wide range of sports events
• Global Exposure: Collaborate with a diverse, international team spanning North America, Asia Pacific, and beyond.
• Work-Life Balance: Enjoy flexibility, including the hybrid model of work, for a harmonious work-life balance in our modern and well-connected office.
• Global Impact: Engage in diverse and challenging projects alongside colleagues from varied backgrounds.
• GBS: At Amer Sports GBS, you’ll work in a dynamic, innovative environment, leveraging cutting-edge technologies to streamline global operations, while having the opportunity to drive strategic impact by enhancing efficiency and service delivery across our global business.

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

• Screening with Recruiter
• Language verification
• Interview with Team
• Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to talentacquisition@amersports.com (HR). We're here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you!