Join our dynamic team at the Marsh European Support Centre (EBSC) in Warsaw, where we are dedicated to delivering high-quality support services to our brokers. With a multicultural environment and ambitious growth plans, we are looking for a Billing/Invoicing Team Coordinator to help us achieve our goals.
We will count on you to:
- Create and manage a team of billing/invoicing specialists, including recruiting, motivating, coaching, and developing team members.
- Collaborate closely with French-speaking stakeholders to ensure seamless operations.
- Plan and develop new procedures within the team’s area of responsibility.
- Resolve internal client escalations promptly and effectively.
- Implement business-focused solutions within time and cost constraints, while preparing management reports and driving process improvements.
What you need to have:
- At least 1 year of experience in people management.
- Minimum 3 years of professional experience in a shared service center environment.
- Knowledge of basic billing/invoicing processes and customer service.
- Excellent command of spoken and written English and French (C1 minimum).
- Strong ability to plan resources and track team utilization.
What makes you stand out:
- Experience in multi-level management within a shared service center.
- Knowledge of an additional European language.
- Strong customer service experience.
- Familiarity with work allocation, ticketing, and resource time measurement tools.
If you would like to apply for this position, please send your CV in English.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.