Senior Analyst - Customer Issue Resolution with French (m/f/x)

Job Description:

The Impact You’ll Make in this Role

As a Senior Analyst - Customer Issue Resolution with French you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here you will make an impact by:

• End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.

• Efficiently building credibility and trust with customers and businesses through timely and accurate CIR resolution processing.

• Interpreting policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.

• Using strong analytical skills to interpret information, examine variables, conclude, and assess alternative methods. Most complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary.

• Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals.

Your Skills and Expertise 

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Minimum 2 years of experience in Customer Issue Resolution, Complaints handling, Collections or AR

• Advanced English and French (B2+); knowledge of Italian, Spanish or Portuguese will be an asset

• Experience with customer service processes and systems – SAP and Salesforce will be a big advantage 

• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills

• Advanced Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP’s, pivot tables, create macros, and manage large data sets

Additional qualifications that could help you succeed even further in this role include: 

• Excellent verbal and written communication skills

• Demonstrated problem solving, reasoning, and analytical skills

• Flexible and detail oriented

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gain certifications/co-founding studies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Job specifics:

• Location: Wrocław, MidPoint 71, Powstańców Śląskich 9

• Work Your Way: Hybrid – minimum 2 days per week/ 8 days per month in office

Does this opportunity and our innovative 3M culture align with your career aspirations?   

If so, we encourage you to apply and embark on a journey of creativity and growth with us. 

We look forward to hearing from you! 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page. 

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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