WHO WE ARE
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
Why this is important to us:
We are looking for a Lead Technical Application Consultant, responsible for overseeing the effective delivery of high-quality services to clients, ensuring that all operational processes meet client expectations and organizational goals. This role is focused on leading service delivery efforts, addressing intricate problems, and maximizing efficiency. The Lead Consultant collaborates with internal teams and clients to ensure that services are delivered efficiently and effectively, facilitating continuous improvement and maintaining high levels of client satisfaction.
What you will be responsible for:
- Lead and manage the end-to-end delivery of services, ensuring that SLAs and business goals are consistently met
- Collaborate with clients and internal teams to define service delivery goals, ensuring alignment with business needs
- Monitor service delivery performance, analyze metrics, and take corrective actions to address performance gaps
- Oversee the resolution of escalated issues, ensuring quick and effective resolution of complex service delivery issues
- Lead continuous improvement initiatives, identifying opportunities to enhance efficiency, quality, and service outcomes
- Provide regular updates and reports on service delivery status, risks, and opportunities to clients and senior leadership
- Develop and maintain solid relationships with clients, ensuring their needs are met and expectations satisfied
- Support resource allocation and capacity management to ensure efficient service delivery
- Mentor and guide junior consultants, sharing best practices and enhancing the overall service delivery team
What we value:
- Experience within the financial investment world.
- Good communication & organization skills.
- Practical knowledge of Microsoft Azure
- You have well-developed analytical skills and are used to working in a structured way.
- You are good at working on & prioritizing multiple tasks at the same time.
- Knowledge or high interest in financial issues - theoretical as well as practical.
- You are service-minded and have the ability to thrive in a time-sensitive setting, you enjoy as well working in a team.
Benefits
- Flexible working hours
- Sharing the costs of private medical care
- Sharing the costs of sports activities (Multisport Card)
- Possibility to develop your career in an international environment
- Professional training and courses
- German and English language classes
- Integration events and charity projects
Next Steps
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
For any questions you are welcome to contact Paweł Andrzejewski, Talent Acquisition Partner, at email address: [email protected]. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
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