Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Title: Team Leader with French
Department: CMG JBS
Location: Warsaw (our office is located in the Warsaw Spire building)
Operating model: Hybrid work (combining office and remote work) - at least 2 days from office in Warsaw
Type of contract: Contract of employment
Sector overview:
JLL is a leading global real estate services provider. With more than 300 locations in America, Europe, the Middle East, Africa and Asia-Pacific, we stand for global real estate expertise. Today, we are a market leader and stand for excellent work and a strong, international team.
For our expanding Warsaw-based CMG (Capital Market Group) business line we are looking for you as Team Leader with French.
What this job involves / Role summary:
We are seeking a Team Leader with French to join our team and take on the responsibility of ensuring seamless service delivery and maintaining high operational standards. The successful candidate will be responsible for nurturing a culture of ethics, excellence, and teamwork, while also providing support and guidance to direct reports. Additionally the Team Leader will build strong relationships with stakeholders, and drive continuous improvement initiatives. If you have a passion for driving operational excellence, we want to hear from you.
Duties and Responsibilities
Team Leadership
Provide effective leadership and support to team members, creating a positive work environment that encourages growth, productivity, and innovation
Build and maintain positive relationships with clients, stakeholders, and other teams
Regularly monitor and evaluate team member performance providing timely feedback, coaching, and mentoring
Conduct quarterly reviews, appraisals, and 121 coaching sessions
Identify training needs and coordinate professional development plans to enhance team skills
Prepare timesheets for the team
Collaborate with the team to establish clear objectives, performance targets, and strategies
Develop a robust activity plan that aligns with organizational goals
Senior Leadership Support
Assist the Senior Team Leader in coordinating departmental activities and implementing strategic initiatives
Prepare meeting materials, presentations, and reports for senior management reviews
Act as a point of contact between team members, other departments, and external stakeholders
Represent the Senior Team Leader in specific meetings when required
Monitor and track project progress, milestones, and deadlines, ensuring all deliverables are complete
Provide regular status updates to the Senior Team Leader
Process & Communication
Facilitate open and effective communication within the team and across departments
Promote knowledge sharing and develop a collaborative work culture
Continuously evaluate existing processes and identify opportunities for improvement
Support the Senior Team Leader with process mapping, streamlining workflows, and implementing efficiency improvements
Maintain accurate and up-to-date documentation and reports for all team processes and projects
Perform strategic administrative tasks, including data entry, document management, and platform analysis
Analysis & Planning
Collect, analyse, and develop data-driven reports on team performance and key performance indicators
Identify trends, highlight areas of improvement, and present insights to senior management
Collaborate with stakeholders and senior management in recruiting, hiring, and onboarding new team members
Efficiently manage resources and delegate responsibilities to ensure optimized work allocation
Qualifications and Requirements:
Very good communication skills in the French language are required (C1)
Good knowledge of English (B2+)
Developed interpersonal skills for building and maintaining relationships
Should be proficient in MS Excel, PowerPoint and Word
Good interpersonal skills to manage diverse range of stakeholders
Well-organised, have an eye for detail and demonstrate a “Can-Do” attitude
The following skills will impact your application positively, but are not a must: Administration or financial background
Advanced Excel and basic VBA skills
Previous working experience in the real estate or BPO industry
Experience in a similar position
If you are interested in this offer, please share your updated CV in English and please provide us with a brief response explaining how your skills and experience align with the requirements of the job description?
What you can expect from us
Contract of employment / Umowa o pracę
An entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Total Rewards program, which reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits (life insurance, medical care – Luxmed, Multisport, etc.) and compensation.
Our experienced staff will support you to discover and develop your strengths according to your personal interests so that you can enjoy a fulfilling career full of varied experiences.
JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.
If this job description resonates with you, we encourage you to apply even if you don’t meet all requirements. We’re interested in getting to know you and what you bring to the table!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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