Job Description
What you’ll be doing
Seeking a Senior Analyst, Product Analytics who will become an authority in our product's data. You will analyze customer behavior to uncover insights that drive product adoption and customer retention. You will work with multiple teams and provide in-depth analysis to support strategic decisions within Product Development and Go-To-Market organizations.
Analyze customer data to identify their needs and how they benefit from Zendesk products. Use this information to inform future business strategies and increase value.
Analyze product consumption trends and customer behavior changes by defining and tracking key performance metrics, understanding key drivers and proactively surfacing insights to key leaders
Analyze and validate data related to our customers and products. Build curated intermediate tables by redefining raw data for key areas of product usage.
Understand the business objectives of Product stakeholders, capture clear requirements, develop SQL queries, perform analyses and develop insights to understand product usage and adoption and customer performance outcomes
Partner with data engineering teams to drive standardization and consistency of product data modeling, schemas and insights reporting across the entire company
What you bring to the role
Background in a quantitative and/or business field, such as business analytics, economics, applied mathematics, statistics. A degree (BS/BA or equivalent experience) is preferred.
Proven ability and experience in data analytics, analytics engineering, business intelligence, data visualization and storytelling, quantitative research, or related field (experience in Product Analytics and/or Pricing Analytics a plus)
Advanced knowledge of SQL a must (experience with Snowflake a plus)
Experience with Tableau, Looker, or similar data visualization tools
Experience with dbt, Airflow a plus but not required
Boundless intellectual curiosity - you are self-motivated and unafraid to ask questions in order to learn and grow
Experience at fast-paced and scaled B2B Tech companies a plus
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
