Key Responsibilities:
- Creates service contract quotations for customers, Service Sales and Service.
- Modifies service contract quotes
- Verifies that any discounts provided on the quote and / or contract conforms to the Revvity’s discount approval matrix and process.
- Validates the data integrity of purchase orders versus quotes and Revvity policies
- Booking service contracts and communicating contract confirmations to customers
- Planning PMs after booking contract
- Maintain information on customer assets and customer contacts
- Utilizes and explores best practices concerning bids, credit analysis, and safety registrations, booking contracts and records retention.
- Timely maintenance of all records in SAP, SFDC, or any other Sales Automation tools to support field in providing accurate forecasting.
- Manages external and internal queries in a professional, client-oriented manner (request for quotes, pricing, T&C’s, etc.)
- Works closely with the various departments early in the contract process to develop proposals, oversee preparation of contracts, monitor progress, discuss potential operational issues and develop follow-up plans to address such issues.
- Managing invoice disputes linked to service contracts
- Management of service warranty extensions and modification of point of sale service contracts
- Maintain the controlled documents linked to service contracts quotes & service contracts
Basic Qualifications:
- Bachelor’s Degree OR
- 2+ year’s Administrative experience in a sales environment.
Preferred Qualifications:
- Proficient with MS Office Suite, Specifically Excel and Word.
- Experience working with a CRM, sales automation software, and SAP.
- The ability to develop solutions to problems.
- Be able to accurately and quickly manage specific tasks through prescribed processes and use critical thinking to bridge process gaps on non-standard tasks.
- Strong to attention to detail, working accurately and efficiently
- Effective communications skills at all levels of an organization, including the ability to solicit information and translate business needs into technical solutions.
- Be able to work under pressure with minimal supervision to meet deadlines, including multitasking in a high volume transactional environment.
- Be able to re-order project priorities on short-notice and adapt to changing requirements.
- Pro-actively suggest process improvement opportunities
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