Senior Order Management Specialist with English

Location

The Senior Order Management Specialist with English serves as the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience. They play a crucial role in maintaining customer satisfaction, fostering loyalty, and upholding the reputation of the company.

Location: Wrocław

Work model: Hybrid

• Communicating with customers through phone and e-mail
• Make use of shared mailbox for business communication and categorize and archive messages in line with guidelines
• Process orders in time (depending on segment, country and shipping location and customer segmentation) and respond promptly to customer requirements
• Monitor orders making use of standard tools (ERP) and communicate and coordinate with stakeholders and customers as necessary
• Assure export compliance check (Amber Road) is performed when creating delivery address or new partner
• Log customer complaints in the CAIR system using the standard error codes
• Take action and offer solutions to enquiries and complaints in compliance with delegation of authority, follow up to ensure resolution
• Build sustainable relationships and trust with customers through open and interactive communication
• Follow customer service best practices, procedures, PPG guidelines and policies and legal requirements
• Maintaining a positive, empathetic and professional attitude toward internal and external customers at all times.
• Prepare input for the daily meeting “daily huddle” of the team: priorities for today and hurdles.
• Give feedback on the Mission Status Report, KPI’s, team results and open actions during the weekly or monthly meeting

• Secondary education or higher and/or 2+ years of relevant experience (in Order Management or Customer Service)
• Fluency in English
• Familiarity with MS Office environment
• Oracle or SAP knowledge would be considered an asset
• Good communication skills
• Cooperation within the team
• Conscientiousness
• Problem solving

• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly, concisely, and professionally to diverse audiences.
• Customer Focus: Strong customer orientation and a genuine desire to help and support customers, coupled with the ability to anticipate needs, exceed expectations, and build rapport.
• Problem-Solving Abilities: Effective problem-solving skills, with the capacity to analyze situations, identify root causes, explore solutions, and implement resolutions in a timely and proactive manner.
• Attention to Detail: Keen attention to detail and accuracy in processing orders, handling transactions, and documenting information, with a commitment to minimizing errors and ensuring quality.
• Interpersonal Skills: Strong interpersonal skills, including empathy, patience, and tact, to interact professionally and respectfully with customers, colleagues, and stakeholders across various channels and situations.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.