Job Description
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise and drive to manage our portfolio of iconic, ground-breaking brands. Customer Service & Order Management Specialist will execute the complete order process of your own group of B2B Customers. That involves receiving the order from our Customer in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments. You will be collaborating with your peers within other departments, up to the delivery of the order at our Customer teams with an ultimate goal to ensure smooth flow of goods in & out and to optimise and coordinate the inbound flow of orders for K-C products within the Iberia region. In your Customer Service & Order Management Specialist role you will play a key role in providing the best possible service to KC Customers ensuring business continuity and being the source of continuous improvement as you become an expert in the order management and logistics support domain.
Kay Responsibilities:
Execute the complete order process of your own group of Customers. This involves receiving the orders from our customers in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments, collaborating with your peers within other departments, up to the delivery of the order at our customer. Liaise and provide solutions during this end-to-end process to our customers if any changes are required.
Take the responsibility of the Customers’ logistics claims from investigation till closure in cooperation with different supporting functions.
Have direct written and verbal contact with own customer portfolio and partners in both local and English languages. Maintain and develop relationships with own Customers. Provide great Customer Service Experience.
Manage proactively Customer portfolio, update regularly internal documentation related to Customer’s data & internal processes.
Handle tight deadlines in a fast-paced environment and prioritize daily tasks according to the current business needs.
Cooperate and communicate on a daily basis with the following cross functional teams; local Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing Managers, EDI team and Master Data,
Understand and fulfil all internal processes as per the internal control and audit compliance requirements.
Own your development by participating in trainings related to your operational duties and areas of interest/career aspirations, and shadowing sessions with your colleagues to be able to cover your whole country’s portfolio and become an expert in your domain (BCP).
Active participation in process related trainings of new team members (Buddy program),
Participate in regular / occasional meetings with different stakeholders and Customer (whenever applicable),
Identify continuous improvement opportunities and cost savings, address gaps in current processes and suggest optimized ways of working to improve customer satisfaction and the team's efficiency.
About us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. You already know our legendary brands—and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day. We know that these amazing Kimberly-Clark products wouldn’t exist without our manufacturing experts, like you.
We’re also a team that truly cares about each other – kind of like a family but a really productive and focused one. Employee research shows that every single manufacturing employee comes to work each day with confidence and security in knowing that their safety will never be compromised. We take pride in our ability to offer a healthy paycheck for a job well done and opportunities for our team members to develop into new skills, roles, and schedules over time. There’s more than one way to create your future with our winning team. It’s all here for you at Kimberly-Clark; you just need to clock in!
About You
You love what you do, especially when the work you do makes a difference. You are fluent in Spanish & English (CEF-C1) both spoken and written with a passion for customer service and customer-centric mindset
You work independently, use your own initiative, take ownership, stay calm under pressure and possess positive, can-do attitude. You are able to communicate in a professional manner with a variety of people internally and externally whilst having excellent attention to detail as data entry is a key skill for this position. Whilst a background in order management/logistics/customer service would be advantageous, we are willing to train the right person if they show passion, enthusiasm and have the willingness to learn. You will need to have the ability to build strong customer relationships skills and problems solving approach. Last but not least You are adaptable, agile and you respond positively to changes
You must be computer literate with MS Office (Word/Excel/Teams) with good time management skills and the ability to prioritise workload and issues. Knowledge of SAP & Salesforce would be an asset.
Total Benefits
Great support for good health promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to Private Medical, Dental and Vision Plan; Life Insurance, Social Fund and Cafeteria Platform with an individual budget available to spend on many offers, including MultiSport, and more...
Flexible remote work arrangement can be tailored to meet specific individual needs (remote work opportunity up to 5 days a week), giving our employees the flexibility to manage their commitments inside and outside of work
Learning & Growth - we offer a wide range of soft skills training available for every employee.
International environment - A job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimisation
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, check out the careers website. You’ll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.
And finally, the fine print…
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.
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