Global Online Surveys Team in Mercer is looking for a Researcher - Survey Insights and Development to lead impactful HR surveys, provide valuable insights based on the findings, help clients address their most pressing business challenges, and support colleagues with knowledge and research expertise. This is your chance to work with cutting-edge tools, explore AI-driven solutions, and grow your career in a purpose-driven organization committed to shaping the future of work.
Why Join Us?
At Mercer, we believe in building brighter futures—by redefining the world of work, fostering innovation, and empowering our teams to make a real difference. Join a global leader with over 20,000 employees across 43 countries, working in over 130 markets, and being part of a community that values diversity, inclusion, and continuous learning.
What You’ll Do:
- Lead the design and delivery of impactful HR surveys that influence talent strategies worldwide.
- Manage end-to-end survey projects, from briefing and methodology consulting to questionnaire’s scripting (Qualtrics), testing, and analysis.
- Preparing comprehensive reports with key findings, insights, and executive summaries (PowerPoint, Word, Excel)
- Cooperation with several departments & stakeholders, focusing on LATAM region
- Mentor junior team members, fostering a culture of innovation, learning, and excellence.
- Apply principles of #lean, #agile, #scrum, and #designthinking to optimize project workflows.
- Stay ahead of industry trends by exploring AI, data visualization, and advanced analytics tools.
What We’re Looking For:
- At least 3 years of experience in social or marketing research, project coordination, or consulting (agency, corporate, or academic).
- Expertise in quantitative research methods, questionnaire design, and reporting.
- University degree in sociology, psychology, marketing, or related fields.
- Excellent command of English (spoken and written) and good knowledge of Spanish—many projects focus on LATAM markets.
- Advanced skills in MS Office (Excel, Word, PowerPoint).
- Passion for technology, AI, and innovative solutions to complex research challenges.
- Strong analytical mindset, attention to detail, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
Why You’ll Stand Out:
- Proven consulting experience—defining client needs and maintaining strong relationships.
- Familiarity with #HRsurveys, #EmployeeSurveys, #FeedbackSurveys, and #CustomerExperience.
- Knowledge of #lean, #agile, #scrum, #designthinking methodologies.
- Experience with data visualization tools (Tableau, Power BI) and programming languages (R, Python).
What We Offer:
- Flexible working hours and hybrid work model (2 days remote, 3 days in-office).
- A vibrant, multicultural, and inclusive environment that values your growth.
- Attractive benefits package: private healthcare, sports card, life insurance, lunch card, language courses.
- Modern office facilities in a top-tier building.
- Continuous learning and professional development opportunities.
- Competitive salary based on employment contract.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
