Description
Are you ready to shape the future of reinsurance operations in a modern, tech-driven environment? At Ledgebrook, we’re building next-generation insurance infrastructure - fast, smart, and scalable.
Ledgebrook is a tech-driven InsurTech company on a mission to modernize the specialty insurance and reinsurance industry. We have rapidly grown our business and are now launching a new reinsurance division, making us an exciting entrant in the reinsurance space.
If you're excited about joining a growing international team, improving processes from the ground up, and having real impact - this opportunity is for you.
About the Role
We are looking for a Reinsurance Operations Specialist to join our dynamic and growing Operations Team. In this role, you will play a pivotal part in delivering exceptional operational support to our Reinsurance Brokers and internal teams, including Data, Finance, and Claims. This role supports the end-to-end operational workflow, from contract setup and data processing to settlement tracking and client service delivery. You'll gain deep exposure to a variety of reinsurance contracts and have the opportunity to streamline processes that enhance both operational efficiency and client satisfaction.
This is an exciting chance to blend your reinsurance expertise with a strong customer focus, contributing meaningfully to our service excellence.
Ledgebrook is expanding rapidly, including a recent entry into the Polish market, and you’ll be an integral part of our long-term growth. We operate in a fully remote environment with a culture that values openness, collaboration, and transparency - giving you access to leadership and cross-functional teams from day one.
As we scale, this role offers fantastic opportunities for personal development, career progression, and involvement across a wide range of reinsurance contracts and projects.
Role requirements:
- Analyze and interpret reinsurance contract terms to ensure clarity and compliance.
- Enter, update, and validate contract information in the company’s system, ensuring accuracy and timely completion.
- Maintain comprehensive contract records and status updates throughout the contract lifecycle, adhering to established best practices and internal guidelines.
- Ensure accurate and consistent data labeling, while maintaining a clear audit trail for all risk data entered into systems.
- Check claim coverage, treaty/risk limits and process/book relevant data in cooperation with Technical Accounting and Claims Team assuring accuracy and integrity of the technical bookings.
- Verify and process claim settlement requests and general claim related administrative requests from cedents.
- Identify and investigate data discrepancies or account issues, collaborating with internal teams and business partners to resolve them effectively.
- Conduct regular data reviews and updates based on quality control reports and internal standards.
- Manage, extract, review, and cleanse data from multiple sources and repositories to support business accuracy and decision-making.
- Provide general risk administration support to Ledgebrook Reinsurance Brokers and business partners, including ad hoc data analysis and report generation.
- Deliver prompt, confident responses to internal inquiries, backed by accurate and reliable information.
- Contribute to the ongoing development and improvement of internal processes, placement documentation, and technical delivery standards.
- Improve efficiency, ensure compliance, and implement operational or regulatory changes in all processes.
About you
Here at Ledgebrook we are passionate about creating a team that is on a continuous learning journey and that shares our excitement about building a company from the ground up. Some of the characteristics we hold dear are:
- A passion to deliver a world-class customer service experience to both internal and external customer.
- Intellectual curiosity and desire to innovate processes/procedures versus being satisfied with the status quo.
- A desire to keep learning by actively seeking answers, experimenting, and drawing insights from real-world challenges and experiences.
- Agile prioritization skills coupled with a keen sense of urgency that seeks to balance getting it right versus getting it done right now.
- A strong drive and desire to win together as a high-performing team.
- A moral compass to “do the right thing, period”, we have zero tolerance for toxic behaviors.
Requirements
Required Qualifications:
- Excellent written and verbal communication skills in English.
- Proven experience in the insurance industry, with a minimum of 3 years in reinsurance.
- Deep understanding of reinsurance structures and terminology (especially brokered placements).
- Knowledge of regulatory frameworks and compliance requirements (e.g., OFAC, sanctions, reporting obligations).
- Strong analytical and quantitative skills with exceptional attention to detail.
- Highly organized, with the ability to manage multiple tasks efficiently and maintain high productivity.
- Adaptable and comfortable working in a fast-paced, evolving start-up environment.
- Open-minded and solutions-oriented, with a focus on delivering best-in-class service.
- Strong interpersonal skills and a collaborative team player.
- Demonstrated ability to build and maintain effective relationships with stakeholders at all levels.
- Customer-centric mindset with a proactive approach to problem-solving.
- Proficient in Microsoft Office Suite and Google Workspace applications.
- Advanced skills in Microsoft Excel or Google Sheets.
Additional Assets
- Previous experience working in a start-up environment.
- Bachelor’s or Master’s degree in Economics, Finance, Business, or a related field.
- Familiarity with broker-specific systems such as: Brokasure Enterprise, Xchanging (IMR/ECF), Global Reinsurance Platform (GRP), DXC, OpenTWINS, SICS, or Sequel.
- Understanding and knowledge of best practices and current trends in reinsurance.
- Project management and process design experience.
Benefits
- Competitive salary and meaningful equity
- Completely remote, flexible schedule, and monthly coworking gatherings
- Unlimited paid time off
- Clear ownership and impact from day one
- Collaborative, transparent work culture
- Opportunity to shape a new reinsurance function
