Numer referencyjny: PHA/MASS
lokalizacja
Węgry / Budapeszt
kategoria
Back office, Customer Service Advisor SSC / BPO
Responsibilities:
- Case handling: receiving, booking, triaging and documenting adverse event cases, ensuring accurate translations (EN/FR) and data entry into safety databases.
- Quality control: performing self/peer QC checks, anonymizing/redacting documents, resolving discrepancies, ensuring compliance with SOPs and timelines.
- Follow-up activities: generating follow-up actions and letters, coordinating with country organizations, and transferring cases to central teams.
- Compliance & quality assurance: ensuring accuracy, medical relevance, and timeliness of reports in line with SLAs and international guidelines (ICH).
- Support & development: assisting with training, audits, mentoring, feedback, and continuous process improvements.
Requirements:
- Degree in Life Sciences, Pharmacy, Medical Sciences, or equivalent.
- At least 1 year of experience in Pharmacovigilance or relevant clinical field.
- Proficiency in English and French (minimum B2 level or equivalent).
- Strong attention to detail, organizational skills, and ability to work in a multicultural environment.
Our client offers:
- Competitive salary, annual bonus for top performers, and yearly salary review.
- Cafeteria benefits, medical package, accident & risk insurance.
- Discounted All You Can Move SportPass, reimbursable language courses.
- Modern office building, easily accessible from the city centre.
- Multilingual, international work environment with training & certification opportunities.
- Team-building and company events, awards, and recognition programs.
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